Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carolyn Scafidel

Covington,LA

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Gilsbar / HealthComp
08.1997 - Current
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Implement new group
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Managed over 100 emails per day from customers.
  • Prepare renewals
  • Prepare open enrollment materials

Insurance Underwriter

Gilsbar
08.1992 - 08.1997
  • Performed the marketing for Stop loss quotes
  • Prepared presentations for new sales
  • Prepared presentations for renewals.

Education

Bachelor of Arts - Marketing

Southeastern Louisiana University
Hammond, LA
05.1992

Skills

  • Goals and Performance
  • Operations
  • Excellent Negotiation Skills
  • Order Management
  • Customer Relations
  • Relationship building
  • Customer service
  • Client Relationship Management
  • Account Management

Certification

  • Louisiana Health and Life License

Timeline

Senior Account Manager

Gilsbar / HealthComp
08.1997 - Current

Insurance Underwriter

Gilsbar
08.1992 - 08.1997

Bachelor of Arts - Marketing

Southeastern Louisiana University

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Carolyn Scafidel