Carolyn Scafidel
Covington,LA
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Gilsbar / HealthComp
08.1997 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Implement new group
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Managed over 100 emails per day from customers.
- Prepare renewals
- Prepare open enrollment materials
Insurance Underwriter
Gilsbar
08.1992 - 08.1997
- Performed the marketing for Stop loss quotes
- Prepared presentations for new sales
- Prepared presentations for renewals.
Education
Bachelor of Arts - Marketing
Southeastern Louisiana University
Hammond, LA05.1992
Skills
- Goals and Performance
- Operations
- Excellent Negotiation Skills
- Order Management
- Customer Relations
- Relationship building
- Customer service
- Client Relationship Management
- Account Management
Certification
- Louisiana Health and Life License
Timeline
Senior Account Manager
Gilsbar / HealthComp
08.1997 - Current
Insurance Underwriter
Gilsbar
08.1992 - 08.1997
Bachelor of Arts - Marketing
Southeastern Louisiana University