Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Shelton

Springfield,IL

Summary

Enthusiastic professional experienced with customer service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Customer Advocate

BCBSIL
Springfield, IL
08.2025 - Current
  • Assisted members with inquiries regarding benefits and coverage options.
  • Provided support for claims processing and resolution of member issues.
  • Educated members on policy terms and healthcare services available to them.
  • Maintained accurate records of member interactions and feedback in the system.

Waitress

J.T Costelloe’s Pizza and Pub
Springfield, IL
09.2023 - 07.2025
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Service prioritization
  • Hospitality service expertise
  • Time management
  • Verbal and written communication
  • Basic math
  • Sales techniques
  • Customer service
  • Team collaboration

Timeline

Customer Advocate

BCBSIL
08.2025 - Current

Waitress

J.T Costelloe’s Pizza and Pub
09.2023 - 07.2025

High School Diploma -

Penn Foster Career School
Carolyn Shelton