Aidon Vedrine
Summary
Results-oriented with a diverse background in management and customer service. Demonstrated ability to streamline processes resulting in enhanced operational effectiveness. Strong multitasking and time management skills, with a commitment to meeting organizational goals. Passionate about professional growth and delivering high-quality work.
Overview
7
7
years of professional experience
Work History
Customer Advocate
ImageFIRST Healthcare Laundry Specialists
Dallas, Texas
07.2024 - 05.2026
- Resolved customer complaints efficiently, ensuring timely follow-up and escalation of complex cases to appropriate teams for resolution.
- Developed relationships with facility staff, identifying opportunities for additional product sales.
- Executed on-site inventory management by scanning RFID tags to ensure accurate tracking and timely restocking of linen supplies.
- Managed administrative tasks including invoice processing, work order handling, and service agreement updates to streamline operations.
- Ensured product quality by inspecting items for damages or stains and maintaining inventory cleanliness.
- Safely operated commercial vehicle for delivery of linens, gowns, and scrubs to medical facilities.
- Maintained organized vehicle and adhered to all safety regulations diligently.
- Provided training sessions for new team members to enhance service quality.
Warehouse Associate
VIRTEX
Austin, Texas
08.2023 - 07.2024
- Collaborated with team members to meet daily order fulfillment targets, ensuring timely delivery.
- Upheld cleanliness and safety standards across the warehouse environment.
- Trained new personnel on warehouse protocols and safety measures to enhance operational compliance.
- Moved items using pallet jacks for efficient warehouse operations.
- Maintained tidy shelves, workstations, and pallet areas to ensure workplace safety.
- Carefully packaged items with protective materials such as bubble wrap or foam sheets.
- Sorted and staged various product types for loading processes, streamlining workflow efficiency.
- Tracked orders by operating scanners and other relevant equipment.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
Assistant Driver
Apex Premium Logistics LLC
Austin, Texas
07.2023 - 04.2024
- Utilized GPS systems for effective route navigation, improving delivery times.
- Collaborated with driver to optimize delivery schedules, enhancing overall delivery efficiency.
- Assisted primary driver in navigating and scheduling routes to ensure timely deliveries.
- Delivered goods to customers on time, ensuring items arrived in excellent condition.
- Acquired merchandise from vendors and ensured organized delivery to customers.
- Prepared essential documents such as invoices and proof of delivery.
- Maintained accurate records of deliveries and customer interactions for accountability.
Manager
Izzy’s Smoke Shop
Miami, FL
06.2019 - 07.2023
- Supervised, scheduled, and guided staff to enhance team performance and service quality.
- Assisted in managing daily operations and ensuring compliance with store policies.
- Streamlined store processes to enhance efficiency and customer experience.
- Developed and implemented inventory management strategies for efficient stock control.
- Coordinated promotional events to enhance customer engagement and sales.
- Resolved customer inquiries and complaints to sustain high levels of satisfaction.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with suppliers to ensure product quality and availability in store.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Perform all banking functions such as cash counting and deposits
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Officer
FPI Security Services
Miami, FL
01.2019 - 03.2022
- Monitored premises to ensure personnel and property safety and security.
- Conducted identity verification for access control, authorizing entry.
- Provided access to facilities and managed visitor entry effectively.
- Responded to alarms and conducted investigations to ensure prompt resolution of security issues.
- Inspected parking lot to verify permits and ticketed unauthorized vehicles.
- Adhered to post orders while maintaining a visible presence around property.
- Maintained detailed logs of activities, incidents, and observations to support security reviews.
- Welcomed staff and visitors at facility entrance, facilitating efficient access to premises.
Education
General Studies Diploma -
North Miami High School
North Miami, FLNorth Miami, FL
Skills
- Customer service
- Order fulfillment
- Inventory management
- Customer education
- Customer retention
- Cross-selling techniques
- Product sales and service
- Needs analysis
- Persuasive communication
- Communication skills
- Problem solving
- Decision making
- Flexibility
- Time management
- Work prioritization
- Team collaboration
- Conflict resolution
- Relationship building
- Administrative processing
- Document review
- Documentation coordination
- Data entry
- Regulatory awareness
- Brand advocacy
References
Available upon request.
Timeline
Customer Advocate
ImageFIRST Healthcare Laundry Specialists
07.2024 - 05.2026
Warehouse Associate
VIRTEX
08.2023 - 07.2024
Assistant Driver
Apex Premium Logistics LLC
07.2023 - 04.2024
Manager
Izzy’s Smoke Shop
06.2019 - 07.2023
Security Officer
FPI Security Services
01.2019 - 03.2022
General Studies Diploma -
North Miami High School