Kayla Lane
Calumet City,IL
Summary
Dedicated professional with experience in patient care and customer service. Skilled in vital signs monitoring and patient education, ensuring safety and comfort for diverse populations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
Chicago, IL
06.2026 - Current
- Educated customers on plan benefits, coverage options, and claims processes to enhance understanding.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline service delivery and improve customer satisfaction.
- Assisted in the processing of claims, ensuring compliance with company policies and procedures.
Patient Care Associate
Lurie Children's Hospital Of Chicago
Chicago, IL
02.2026 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for pediatric patients.
- Monitored vital signs and reported changes to healthcare team, enhancing patient safety protocols.
- Assisted healthcare providers with patient assessments and care plans.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Facilitated patient mobility and daily living activities to enhance comfort.
Certified Nursing Assistant
Powers Health
Munster, IN
10.2024 - 04.2026
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health changes accurately.
- Supported mobility for patients by utilizing lifting devices and proper body mechanics techniques.
- Maintained cleanliness and organization of patient rooms, adhering to infection control protocols consistently.
- Educated patients and families on health management practices, fostering understanding of treatment protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Student Nurse Technician
RUSH Specialty Hospital
Chicago, IL
10.2025 - 01.2026
- Monitored vital signs and reported changes to nursing team, ensuring timely interventions.
- Assisted nursing staff with patient care tasks, fostering a supportive environment for recovery.
- Collaborated with multidisciplinary teams to deliver comprehensive patient support and improve outcomes.
- Prepared and maintained medical equipment for procedures, enhancing operational efficiency in patient care.
Direct Support Professional
Trinity Services
New Lenox, IL
11.2023 - 05.2024
- Supported individuals with disabilities in daily living activities and personal care routines.
- Assisted in developing and implementing individualized service plans to enhance client independence.
- Provided individualized support to clients, ensuring personal goals and preferences were met.
- Assisted in development and implementation of personalized care plans, enhancing client well-being.
- Monitored daily activities, ensuring safety and adherence to established protocols.
Mobile Expert
T-Mobile
Chicago, IL
12.2019 - 01.2023
- Developed and implemented innovative sales strategies, increasing customer engagement and satisfaction.
- Collaborated with cross-functional teams to streamline inventory management processes.
- Provided expert advice on mobile technology trends, fostering informed purchasing decisions among customers.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Tinley Park, IL07-2028
Bachelor of Science - Nursing
Trinity Christian College
Palos Heights, IL05-2027
Skills
- Customer data management
- Customer service
- Call center operations
- Customer support
- Crisis management
- Performance metrics analysis
- Conflict resolution
- Client engagement
- Vital signs monitoring
- Product knowledge training
- Report generation
- Industry terminology
- Service optimization
- Data collection
- Quality assurance
- Analytical thinking
- Empathetic communication
- Customer service support
- Service quality assurance
Certification
- CNA - Certified Nurse Assistant
- Certified Medical Assistant Program Completion
- BLS Certified
- First Aid
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
06.2026 - Current
Patient Care Associate
Lurie Children's Hospital Of Chicago
02.2026 - Current
Student Nurse Technician
RUSH Specialty Hospital
10.2025 - 01.2026
Certified Nursing Assistant
Powers Health
10.2024 - 04.2026
Direct Support Professional
Trinity Services
11.2023 - 05.2024
Mobile Expert
T-Mobile
12.2019 - 01.2023
Bachelor of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Trinity Christian College