Summer Akau-Mika
Waianae
Summary
Dedicated customer service advocate with proven skills in problem-solving and technical troubleshooting. Committed to enhancing customer satisfaction and streamlining service processes.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate/Claims Liaison
Centene Corporation
Kapolei, HI
03.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on services and benefits to enhance overall satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Mentored new staff, providing training on best practices in customer service protocols.
Housekeeper
Four Seasons Hotels and Resorts
Kapolei, HI
11.2019 - 03.2020
- Supervised daily housekeeping operations, ensuring adherence to high cleanliness standards.
- Implemented quality control measures to enhance guest satisfaction and maintain brand excellence.
- Trained and mentored junior staff on best practices for efficient room turnover.
- Coordinated with maintenance teams to address facility issues promptly, minimizing disruption for guests.
Sales Associate
U-Mobile LLC
Kapolei, HI
08.2017 - 11.2019
- Led team in achieving sales targets through effective product knowledge and customer engagement.
- Developed and implemented strategies to increase customer loyalty and repeat business.
- Trained new associates on best practices for sales techniques and inventory management.
- Analyzed customer feedback to enhance service delivery and product offerings.
Guest Greeter
Aloha Team Security Group
Kapolei, HI
06.2016 - 08.2017
- Welcomed guests with a friendly demeanor, ensuring positive first impressions.
- Assisted in managing guest flow during peak hours, enhancing overall experience.
- Collaborated with security personnel to address guest inquiries and concerns promptly.
- Monitored entry points for security compliance, maintaining safety protocols effectively.
Cashier
Mcdonalds, PDI FOODS
Kapolei, HI
06.2012 - 06.2016
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted in training new team members on operational procedures.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH01-2029
High School Diploma -
Waipahu High School
Waipahu05-2015
Skills
- Customer data management
- Administrative support
- Data entry
- Data collection
- Document management
- Process optimization
- Document control
- Technical troubleshooting
- Computer proficiency
- Recordkeeping
- Complaint handling
- Call center operations
- Call center experience
Timeline
Customer Service Advocate/Claims Liaison
Centene Corporation
03.2021 - Current
Housekeeper
Four Seasons Hotels and Resorts
11.2019 - 03.2020
Sales Associate
U-Mobile LLC
08.2017 - 11.2019
Guest Greeter
Aloha Team Security Group
06.2016 - 08.2017
Cashier
Mcdonalds, PDI FOODS
06.2012 - 06.2016
Bachelor of Science - Accounting
Southern New Hampshire University
High School Diploma -
Waipahu High School
Peep of the month: March 2025, Peep of the year 2025: Member and Provider Services
Recognized by senior leadership for exceptional performance, problem‑solving, and service excellence. Selected as PEEP of the Year for identifying and escalating a critical CareConnects OTC balance defect, collaborating with the vendor to resolve the issue, and proactively training teammates. This initiative prevented repeat calls across the contact center, improved the experience for thousands of members, and demonstrated leadership, curiosity, and a commitment to doing what’s right.