Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tannaz Samimi

Folsom,CA

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 4 years of service-focused experience.

Overview

3
3
years of professional experience

Work History

Customer Advocate

SunFire Inc.
06.2023 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Increased overall efficiency by streamlining workflows within the customer advocate team.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Responded proactively and positively to rapid change.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.

Customer Service Representative

Maximus
06.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in enrolling in Manged Care Plans and educate callers on Healthcare plans that were available to them in different counties in Califoria

Customer Service Representative

Maximus
09.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Worked on the CDPH COVID-19 Vaccine project
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Arts - Psychology

San Francisco State University
San Francisco, CA
05.1996

Skills

  • Upselling strategies
  • Customer services
  • Data entry skills
  • Data Entry
  • Conflict Resolution
  • Complaint Handling
  • Service-oriented mindset
  • Inbound Call Management
  • Persuasive Communication
  • Active Learning
  • Policies and Procedures Adherence
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Computer Skills
  • Calm Under Pressure
  • Customer Relations
  • Problem Resolution
  • Microsoft Office
  • Quality Control
  • MS Office

Languages

Persian
Full Professional

Timeline

Customer Advocate

SunFire Inc.
06.2023 - Current

Customer Service Representative

Maximus
06.2022 - 06.2023

Customer Service Representative

Maximus
09.2021 - 05.2022

Bachelor of Arts - Psychology

San Francisco State University

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Tannaz Samimi