La’Shonte Scott
Phoenix,AZ
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10 + years of service-focused experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Advocate
Toyota Financial Services
06.2023 - 03.2024
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
Student Finance Consultant
International Sports Sciences Association
04.2021 - 05.2023
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Facilitated workshops on budgeting, credit management, and debt reduction strategies to promote responsible borrowing habits among students.
- Developed comprehensive financial aid presentations for prospective students, ensuring clarity on available funding options.
Account Manager
Wells Fargo
09.2018 - 11.2020
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Education
Bachelor of Science - Exercise Science
Saint Augustine's University
Raleigh, NC05.2002
Skills
- Product and service knowledge
- Policies and Procedures Adherence
- MS Office
- Relationship Building
- Upselling strategies
- Calm Under Pressure
- Sales expertise
- Product Sales
- Retention Strategies
- Educating customers
Certification
Certified Personal Trainer (ISSA)
Certified Group Exercise Instructor
Online Certification Coach
Camping, fishing, hiking, working out.
It's simple I just love being active.
Timeline
Customer Advocate
Toyota Financial Services
06.2023 - 03.2024
Student Finance Consultant
International Sports Sciences Association
04.2021 - 05.2023
Account Manager
Wells Fargo
09.2018 - 11.2020
Bachelor of Science - Exercise Science
Saint Augustine's University