Diana Moreno

Under supervision, I am responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research, spend approximately 85% of the scheduled time on the phone according to business need. This also includes both in english and spanish.

• Updated reports, managed accounts, and generated reports for company database.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Controlled finances to lower costs and keep business operating within budget.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Managed office operations while scheduling appointments.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.