Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelby Cox

Belton,MO

Summary

Dynamic customer advocate with proven expertise at Clarity Performance Solutions, excelling in claims management and conflict resolution. Adept at educating clients on policy benefits while enhancing workflow processes. Recognized for exceptional problem-solving skills and a commitment to delivering outstanding customer service, ensuring client satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Customer Advocate

Clarity Performance Solutions
Overland Park, Kansas
03.2022 - Current
  • Resolve customer inquiries through effective communication and problem-solving techniques.
  • Maintain accurate records of client interactions and transactions.
  • Assist clients with health insurance inquiries and policy details.
  • Educate customers on policy benefits and coverage options.
  • Manage claims submissions and track progress on behalf of clients.
  • Collaborate with team members to streamline workflow processes.
  • Train new representatives on system usage and operational procedures.
  • Answer phone calls promptly and respond to emails within 24 hours.

Server

Brewbaker's Restaurant
Belton, Missouri
05.2019 - 01.2022
  • Managed multiple tables while ensuring timely food and drink delivery.
  • Collaborated with kitchen staff to fulfill special requests and dietary needs.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed customer payments using point-of-sale system efficiently.

Education

High School Diploma -

Jayhawk-Linn
Mound City, KS
05-2015

Skills

  • Customer service
  • Claims management
  • Policy education
  • Record keeping
  • Workflow optimization
  • Customer relationship management
  • Time management
  • Problem solving
  • Team collaboration
  • Training and development
  • Conflict resolution
  • Active listening
  • Inbound call management
  • Document review skills

Accomplishments

  • SQM World Class Certified for 2024 - World Class Customer Experience Performance judged by customers who contacted the contact center for Blue Cross and Blue Shield of Kansas City.

Timeline

Customer Advocate

Clarity Performance Solutions
03.2022 - Current

Server

Brewbaker's Restaurant
05.2019 - 01.2022

High School Diploma -

Jayhawk-Linn

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