Anthony Gutierrez
San Antonio
Summary
Versatile and achievement-oriented professional with a robust background in maintenance and cleaning, notably at Steam Master Cleaning. Excelled in customer service, securing an 80% career closing rate, and demonstrated expertise in electrical repairs and eco-friendly cleaning techniques. Proven ability to enhance safety and efficiency, underscored by a commitment to detail and client satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Advocate
Carvana
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed training materials for new staff, focusing on best practices in customer interaction.
- Operated commercial vehicles to ensure timely transportation of goods and services.
- Maintained accurate logs of driving routes, vehicle inspections, and fuel usage.
Carpet Cleaning Technician
Steam Master Cleaning
04.2023 - 03.2025
- Applied advanced equipment to remove stains and dirt from carpets without damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike. Also Provided Excellent Customer service ending with a career closing percentage of 80% , with 75% upsale percent, making over 20k a month for the company.
Maintenance Lead
Landry's
01.2019 - 04.2023
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed necessary ISO documentation and records to show compliance.
- Conducted mechanical and electrical maintenance of factory equipment.
Apprentice Electrician
Iron Horse Electric
05.2017 - 01.2019
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Cook
Chic Fil a
05.2016 - 08.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Consistently upheld cleanliness standards to meet regulatory requirements for health and safety.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Showcase excellent multitasking by handling several orders at once while maintaining high standards of quality and presentation.
Education
High School Diploma -
Brackenridge HS
06.2018
Skills
- Detail-oriented
- Chemical handling
- Eco-friendly cleaning
- Odor control
- Providing customer service
- Customer service and support
- Electrical repairs
- Electrical installation
- Electrical experience
- Lighting systems
- Residential cleaning experience
- Valid Driver's license
- Deep cleaning expertise
- Cleaning techniques
- Customer Service
- Logs
Timeline
Customer Advocate
Carvana
03.2025 - Current
Carpet Cleaning Technician
Steam Master Cleaning
04.2023 - 03.2025
Maintenance Lead
Landry's
01.2019 - 04.2023
Apprentice Electrician
Iron Horse Electric
05.2017 - 01.2019
Cook
Chic Fil a
05.2016 - 08.2017
High School Diploma -
Brackenridge HS