Summary
Overview
Work History
Education
Skills
Timeline
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Derek Lamar Calvin Jr

Oakland,CA

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering +10 years of service-focused experience.

Overview

4
4
years of professional experience

Work History

Customer Advocate

Carvana
12.2024 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.

Roller Skate/ Skateboard Instructor

Rob Skate Academy
05.2024 - Current
  • Performed daily safety inspections of skating equipment.
  • Conducted routine maintenance on roller equipment, such as changing filters and lubricating parts.
  • Cultivate a supportive learning atmosphere that enhances confidence and skill acquisition in children aged 6-13, ensuring individual attention and progress.
  • Design and administer tailored lesson plans that cater to diverse proficiency levels, promoting an inclusive and effective learning experience.
  • Enforce safety standards and proper equipment use to maintain a secure environment for all participants, prioritizing wellbeing during instruction.

Community Service Volunteer Organizer

Panther Skate Plaza
06.2022 - Current
  • Organized and planned roller skate events to support community healing.
  • Developed outreach materials, including fliers, to promote volunteer opportunities in the community.
  • Conducted research on various social issues and identified potential partners for collaboration.

Community Outreach Coordinator

Ever Forward Club
07.2024 - 04.2025
  • Developed and implemented community outreach strategies to increase awareness of programs and services.
  • Organized and facilitated events such as workshops, seminars, forums, and conferences to engage stakeholders.
  • Cultivated relationships with local organizations to increase visibility in the community.
  • Coordinated volunteer activities and initiatives to promote program objectives.
  • Facilitated meetings among stakeholders to discuss relevant issues or topics of interest.
  • Participated in public speaking engagements at schools, churches, civic organizations.

Sales Representative

R&B Sales
06.2023 - 12.2023
  • Provided expert guidance on Milwaukee power garden equipment, ensuring customers made informed purchasing decisions tailored to their needs.
  • Offered technical advice on hand drills and plumbing/electrical tools, contributing to customer satisfaction through enhanced equipment performance.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Store Sales Representative

Ryobi, Rigid, and Milwaukee Power Tools
10.2022 - 12.2023
  • Maintained inventory levels and ensured product availability on shelves, facilitating a seamless shopping experience.
  • Delivered expert advice and guidance to customers on hand drills, plumbing, and electrical equipment, enhancing customer satisfaction.
  • Executed product demonstrations, addressed customer inquiries, and managed sales transactions with a focus on providing comprehensive after-sales support.

Autonomous Vehicle Instructor

Zoox Inc.
01.2022 - 03.2023
  • Delivered comprehensive training documentation and maintained performance metrics to optimize trainee development.
  • Communicated detailed feedback to engineering teams, enhancing vehicle and system improvements.
  • Coordinated the logistics for vehicle and equipment movement, ensuring operational efficiency and maintenance of workplace standards.

Single Autonomous Vehicle Operator

Zoox Inc.
05.2021 - 03.2023
  • Operated autonomous vehicle software independently, ensuring smooth functionality and system integrity.
  • Completed and submitted thorough documentation concerning vehicle condition and operational readiness.
  • Communicated detailed feedback on vehicle performance to engineering teams, utilizing both written and oral reporting channels.

Education

Associate of Arts - Liberal Arts And Sciences

City College of San Francisco
San Francisco, CA
05-2025

High School Diploma -

Oakland Technical High School
05-2014

Skills

  • Microsoft Office
  • Salesforce
  • Slack
  • Terminal
  • Excel
  • Program recruitment
  • Informational material development
  • Fundraising strategies
  • Fundraising coordination
  • Data Entry
  • Instructing
  • Data Collections
  • Data Reporting
  • Communications
  • Troubleshooting
  • Time Management
  • Operations Management
  • Detail-Oriented
  • Effective Critical Thinking
  • Community Organizer
  • Sales

Timeline

Customer Advocate

Carvana
12.2024 - Current

Community Outreach Coordinator

Ever Forward Club
07.2024 - 04.2025

Roller Skate/ Skateboard Instructor

Rob Skate Academy
05.2024 - Current

Sales Representative

R&B Sales
06.2023 - 12.2023

Store Sales Representative

Ryobi, Rigid, and Milwaukee Power Tools
10.2022 - 12.2023

Community Service Volunteer Organizer

Panther Skate Plaza
06.2022 - Current

Autonomous Vehicle Instructor

Zoox Inc.
01.2022 - 03.2023

Single Autonomous Vehicle Operator

Zoox Inc.
05.2021 - 03.2023

High School Diploma -

Oakland Technical High School

Associate of Arts - Liberal Arts And Sciences

City College of San Francisco

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Derek Lamar Calvin Jr