Ally Krueger
Edmond,OK
Summary
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.
Qualified Customer Advocate with outstanding written and oral communication skills. Highly proficient in consumer research. Offering [Number] years of experience in balancing the interests of the consumer as well as the company.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Health Care Service Corporation
Oklahoma City, Oklahoma
06.2023 - Current
- Utilized various software tools in order to deliver white glove customer care.
- Actively sought out ways to improve current processes related to customer experience.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- I would discuss claims with members, Prior Authorizations, medical and pharmacy benefits.
- Actively hold the highest score in my department.
- Tracked progress on open cases and updated customers regularly on status changes.
- Provided technical support and troubleshooting assistance for customers.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Identified trends in customer service inquiries and reported them to management team.
- Developed strong relationships with customers by providing timely responses and solutions.
Store Manager
Lindsey Medical Supply
Edmond, Oklahoma
06.2021 - 06.2023
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Ensured the social media was up to date with current sales and promotions.
- Led all stores in safety checks at local retirement communities.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
Education
Healthcare
University of Central Oklahoma
Edmond, OKSkills
- Customer service
- Technical support
- Process improvement
- Data analysis
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Inventory management
- Team leadership
- Training and development
- Multi-line phone system
- Customer services
- Billing and payments
- Inbound call management
References
References available upon request.
Timeline
Customer Advocate
Health Care Service Corporation
06.2023 - Current
Store Manager
Lindsey Medical Supply
06.2021 - 06.2023
Healthcare
University of Central Oklahoma