Carolyn Snyder
Ihop
Weston,WV
11
years of professional experience
Dynamic Shift Leader at Ihop with proven team leadership and cash handling expertise. Enhanced customer satisfaction through effective training and process improvements, achieving a notable reduction in waste. Recognized for problem-solving abilities and fostering a positive work environment, driving operational efficiency and team productivity.
Work History
Shift Leader
1 Year 3 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Collaborated with management to implement process improvements that enhanced customer satisfaction.
- Conducted regular performance evaluations to assess team productivity and identify training needs.
- Enforced safety protocols to maintain a secure work environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Crew Team Member
2 Years 4 Months- Prepared and assembled food items according to company standards.
- Maintained cleanliness and sanitation in dining and kitchen areas.
- Provided excellent customer service by taking and processing orders efficiently.
- Operated kitchen equipment such as fryers, grills, and ovens safely.
- Assisted in training new employees on restaurant procedures and best practices.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Resolved customer complaints promptly to enhance overall dining experience.
- Monitored inventory levels and restocked supplies as needed to support operations.
Housekeeping Cleaner
1 Year 5 Months- Performed daily cleaning tasks to maintain cleanliness and hygiene standards in assigned areas.
- Utilized commercial cleaning equipment to ensure efficient and thorough cleaning.
- Followed safety protocols for chemical usage and disposal to promote workplace safety.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Housekeeping Cleaner
1 Year 4 Months- Communicated with team members to coordinate cleaning schedules and task assignments.
- Trained new staff on proper cleaning techniques and safety procedures for effective onboarding.
- Identified areas requiring deep cleaning or maintenance, reporting issues promptly for resolution.
- Implemented time-saving strategies to enhance overall efficiency in daily cleaning routines.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Crew Trainer
2 Years 1 Month- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining quality control through regular inspections of food preparation areas.
- Supported team by ensuring compliance with health and safety regulations during shifts.
- Implemented training modules that enhanced staff knowledge of menu items and promotions.
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Timeline
Shift Leader
Ihop
05.2025 - CurrentRead More
Crew Team Member
Wendys Restaurant
06.2022 - 10.2024Read More
Housekeeping Cleaner
Hope Gas
02.2020 - 07.2021Read More
Housekeeping Cleaner
Crestview
06.2018 - 10.2019Read More
Crew Trainer
McDonalds
02.2016 - 03.2018Read More