Carolyn S. Sims
Zanesville,OH
Summary
Dynamic Customer Service Specialist with a proven track record at Bimbo QSR, excelling in problem-solving and communication. Skilled in SAP and inventory management, I developed training materials that enhanced team efficiency and resolved customer complaints effectively, ensuring a seamless delivery process and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Bimbo QSR
Zanesville, Ohio
01.2021 - 01.2025
- Responding to client inquiries via phone and email
- Resolved complaints through effective communication and problem-solving skills.
- Provided feedback to management on customer trends and issues.
- Prepared accurate delivery documents for drivers to ensure timely shipments.
- Coordinating with the Inventory Replenishment Department to plan deliveries
- Maintaining documentation and shipment information
- Obtaining and organizing keys and security information for delivery locations.
- Developed department training materials and standard
- operating procedures
Office Manager and Billing
Chiropractic Associates
Zanesville, Ohio
01.2019 - 01.2021
- Managed all aspects of office operations, ensuring seamless patient care, workforce management, billing, and front desk/back office coordination.
- Oversaw billing processes, ensuring accurate handling of insurance verification inquiries to support timely reimbursements.
- Developed office policies and procedures for efficient operations.
- Facilitated patient communications and created a welcoming environment to enhance patient experience and satisfaction.
- Recorded and monitored patient vitals to ensure accurate health assessments. and helped with patient therapies.
Education
Radiologic Technology Program - Science
Zane Stage College
Zanesville, Ohio01.2016
Associate of Science -
Zane State College
Zanesville, OH01.2014
Skills
- SAP and Salesforce
- Excel and Word
- PowerPoint and Outlook
- Customer service
- Inventory management
- Export documentation
- Purchasing strategies
- Medical billing
- Accounts payable and receivable
- Radiology technology
- Operations management
- Problem-solving skills
Additional Information
Customer Service, Operations, Strong Problem-Solving Aptitude
Management Experience
- Retail management and assistant office manager.
- Inventory control clerk keeping track of all inventories daily.
- Leading yearly inventories vital in reconciling runs at Bimbo QSR.
- Purchasing clerk and expediter for all supplies needed in a manufacturing facility.
- Worked as an export specialist in a shipping office.
Community Service
I organized many fund raisers and owned my own business for ten years which was implemented into these fund raisers. The funds were raised for various organizations including The American Cancer Society and Big Brothers Big Sisters.
Gxmo License Number
G8872621
Memberships And Certificates
- Ohio Society of Radiologic Technologists (OSRT), 01/15
- American Society of Radiologic Technologists (ASRT), 01/15
- Phi Theta Kappa, 2014
Timeline
Customer Service Specialist
Bimbo QSR
01.2021 - 01.2025
Office Manager and Billing
Chiropractic Associates
01.2019 - 01.2021
Radiologic Technology Program - Science
Zane Stage College
Associate of Science -
Zane State College