Morganne DeSimone
Franklinton,NC
Summary
- Experienced and results-driven professional with a total of 13 years of expertise in customer service and shipping/logistics.
- 4 years in combined shipping/logistics and customer service
- 6 years focused on shipping/logistics operations
- 3 years dedicated to customer service excellence With 9.5 years of experience at Novonesis, I bring deep expertise in SAP order management, a strong understanding of end-to-end O2C processes, and proven cross-functional collaboration skills. I am ready to apply this foundation to lead process excellence and deliver strategic impact as Regional Process Specialist.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Novonesis
12.2022 - Current
- Standardized workflows and enhanced operational efficiency within the local Customer Service department.
- Designed and delivered training sessions across business units, while maintaining documentation for new and updated workflows.
- Supported GCC onboarding to facilitate order-entry integration within the Customer Service process.
- Serve as Salesforce Super User for Customer Service, resolving escalations and optimizing system functionality.
- Partnered with the Salesforce Project Team to implement the E2C AI initiative, successfully rolled out to North America CS teams.
- Participated in end-to-end workflow sessions with key stakeholders to identify process gaps and drive strategic improvements.
Shipping Logistics
Novonesis
06.2015 - 12.2022
- Worked in SAP processing and troubleshooting deliveries for domestic, Canadian, Export Sales Orders and Intercompany PO’s.
- Collaborated with warehouse to troubleshoot and resolve shipment discrepancies and inventory issues, ensuring timely fulfillment and operational accuracy.
- Participated in process improvement efforts that led to shortened lead times and smoother operations.
Education
N/A
Skills
- Analytical & Problem-Solving: Problem Solving, Critical thinking
- Process & Systems Expertise: SAP (SD, MM, CRM), Order-to-Cash (O2C) Optimization, Workflow Standardization & Documentation
- Collaboration & Change Leadership: Cross-Functional Collaboration (CS, Finance, Supply Chain, Sales), Stakeholder Engagement & Change Implementatio
- CRM & Platform Integration: Salesforce CRM & AI-enhanced Ordering Platform Integration
Timeline
Customer Service Specialist
Novonesis
12.2022 - Current
Shipping Logistics
Novonesis
06.2015 - 12.2022
N/A