Hi, I’m
Misty Douglass
Atlanta,GA
Summary
Dedicated representative with a strong focus on problem-solving and effective communication. Skilled in customer service principles and internet platforms, with a substantial understanding of these areas. Computer savvy and adaptable to new technologies. Possessing a coachable mindset, determined to effectively communicate the value of products or services to customers, ensuring their satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
years of professional experience
Work History
MobileCause
CUSTOMER SERVICE SPECIALIST
06.2009 - 11.2010
Job overview
- Managed all customer expedite requests working through the supply chain, operations, and logistics
- Answered inbound calls actively greeted customers quickly and professionally provided excellent customer service maintained call center database by entering information
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.
Debbie Newcum Occupational Therapy
PERSONAL ASSISTANT
02.2012 - 06.2023
Job overview
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
- Ensured household maintenance is done precisely, in a timely manner and with care
- Answered screen calls, providing information, taking messages, or scheduling appointments.
Roamable Inc
Creative Director
04.2010 - 04.2012
Job overview
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Worked with each client to ensure satisfaction
- Provided administrative support and problem resolution for account managers and outside sales representatives.
Education
City Vision UniversityKansas City
BACHELOR OF BUSINESS ADMINISTRATION
05.2021
Los Angeles Recording SchoolLos Angeles, CA
ASSOCIATE OF SCIENCE: RECORDING ARTS TECHNOLOGY from Audio Engineer
12.2012
Los Angeles Film School - HollywoodLos Angeles, CA
Associate of Science from Recording Arts Technology
12.2012
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- Computer & Microsoft Proficient
- Verbal & Written Communication
- Efficient & Detail-Oriented
- Adaptability & Flexibility
- Operations Support
- Travel Booking Management
- Typing 55 WPM
- De-escalation Techniques
- Inbound Calling
- Time Management
- Leadership & Teamwork
- Technical Support & Troubleshooting
- Product & Service Knowledge
- Call Center Operations
- Critical & Analytical Thinking
- Strong Problem Solving
- Documentation and Reporting
- Telephone Etiquette
- Customer Service
- Good communication skills
- Excellent written and oral communication
- Call center experience
- Customer Relations
- Problem Resolution
Timeline
PERSONAL ASSISTANT
Debbie Newcum Occupational Therapy
02.2012 - 06.2023
Creative Director
Roamable Inc
04.2010 - 04.2012
CUSTOMER SERVICE SPECIALIST
MobileCause
06.2009 - 11.2010
City Vision University
BACHELOR OF BUSINESS ADMINISTRATION
Los Angeles Recording School
ASSOCIATE OF SCIENCE: RECORDING ARTS TECHNOLOGY from Audio Engineer
Los Angeles Film School - Hollywood
Associate of Science from Recording Arts Technology
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