Nana Kwame Afriyie Peasah
IT Professional
Atlanta,GA
Summary
Dynamic Microsoft Solutions Consultant with a proven track record in customer relationship management and technical support. Successfully developed integration plans and resolved complex issues in Active Directory and SharePoint, enhancing client satisfaction. Recognized for fostering long-term client relationships and delivering effective training on Microsoft technologies.
Overview
5
5
years of professional experience
Work History
Microsoft Solutions Consultant
Microsoft
12.2022 - Current
- Evangelized for updated products following introduction of new features or updated specifications.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Developed post-sale technical processes for installation and technical support.
- Resolve technical issues on Exchange, Active directory, and Sharepoint, ensuring system reliability.
- Train users on Microsoft technologies, enhancing adoption and effective use of co-pilot.
- Increased revenue by 25% to provide top product quality control and eliminate downtown.
Technical Support Analyst I
Landrew IT Solutions
12.2024 - 05.2025
- Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed approximately 30 calls a day, maintained flow and responded to technical support needs.
CIA Senior
Geek Squad - Best Buy
09.2020 - 11.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed approximately 30 incoming calls, emails per day from customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
Education
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA05-2025
Skills
- Technical requirement design
- Customer relationship management (CRM)
- Sales support
- Software implementation
- Support response coordination
- Network troubleshooting
- Backup and recovery
- IT procedure development
- Active directory
- Microsoft office specialist certified
- Office 365
- Microsoft powershell
- Executive team leadership
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
twi
Native or Bilingual
Timeline
Technical Support Analyst I
Landrew IT Solutions
12.2024 - 05.2025
Microsoft Solutions Consultant
Microsoft
12.2022 - Current
CIA Senior
Geek Squad - Best Buy
09.2020 - 11.2022
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
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