LINDA MILEWSKI
Unionville,TN
Summary
Results-driven Professional offering proven history of achievement during 20-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
32
32
years of professional experience
Work History
Customer Service Specialist
Teleperformance
09.2021 - 10.2022
- Maintained and managed customer files and databases
- Documented and detailed calls and complaints using call center's CRM database
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Recommended products to customers and suggested other options if preferred product was unavailable
- Detailed payment options and explained price, receipt and billing details to customers
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
S&P Data
04.2021 - 09.2021
- Responded to customer comments and questions via LiveChat during shifts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer account discrepancies and concerns
- Responded to customer calls and emails to answer questions about products and services
- Documented and detailed calls and complaints using call center's CRM database.
Order Status Clerk
Nexrep
03.2020 - 10.2020
- Completed accurate order entry, including data verification
- Communicated with customers to answer questions and perform account maintenance
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays
- Used RGM and RGM to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Owner
Linda Day And Aftercare
04.2007 - 03.2020
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Developed key operational initiatives to drive and maintain substantial business growth
- Achieved financial savings through powerful cost reduction strategies
- Maintained up-to-date administrative records to monitor operational conditions.
Bookkeeping Assistant
B&B Underground Utilities
05.2002 - 07.2003
- Validated and recorded invoices and resolved discrepancies with vendors
- Maintained account accuracy by reviewing and reconciling checks monthly
- Managed and responded to all correspondence and inquiries from customers and vendors
- Received and delivered incoming accounting department mail to appropriate staff members
- Matched purchase orders with invoices and recorded necessary information
- Assessed data and information to verify entry, calculation and billing code accuracy.
Office Manager
B& L Tile Contracting
08.1991 - 06.1999
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
- Coordinated special projects and managed schedules.
Dispatcher
Ascent Professional Staffing
09.2022 - 06.2023
- Answered phone calls and responded to customer emails.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.1987
Associate of Arts - Computer Operations
Brick Computer Science Institute
Laurelton, NJ05.1987
Skills
- Customer service
- Data verification
- Accurate data entry
- Recordkeeping skills
- Data management
- Critical thinking
- Flexible & Adaptable
- Account management
- Problem-Solving
- Self-Motivated
- Dependable and Responsible
- Analytical and Critical Thinking
- MS Office
- Good Telephone Etiquette
- Multitasking Abilities
- Updating logs
- Maintaining call metrics
- Customer Service
- Microsoft Outlook
- Dispatching Field Personnel
- Microsoft Excel
- Account Management
- Customer Relations
Grandbabies
Both of my oldest girls are having babies my second born in November of 23' and my oldest in March of 24'. Love to hug um and sqeeze them and send them home! I am blessed to be able to see my girls starting their own families, one of lifes finer moments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher
Ascent Professional Staffing
09.2022 - 06.2023
Customer Service Specialist
Teleperformance
09.2021 - 10.2022
Customer Service Representative
S&P Data
04.2021 - 09.2021
Order Status Clerk
Nexrep
03.2020 - 10.2020
Owner
Linda Day And Aftercare
04.2007 - 03.2020
Bookkeeping Assistant
B&B Underground Utilities
05.2002 - 07.2003
Office Manager
B& L Tile Contracting
08.1991 - 06.1999
Associate of Arts - Business Administration
University of Phoenix
Associate of Arts - Computer Operations
Brick Computer Science Institute