Juanita Mitchell
Minneapolis,MN
Summary
Detail-oriented professional with 9+ years in customer service and sales support. Proven skills in retail sales, cash handling, and addressing customer concerns with professionalism. Known for exceptional organizational abilities and efficient multitasking in fast-paced environments. CPR and First Aid certified, open to relocation to Minneapolis-Saint Paul, MN.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service Specialist
Members Car Wash & Fuel
Plymouth, MN
11.2025 - 05.2026
- Provide outstanding customer service & hospitality during each and every interaction.
- Assist customers with inquiries related to services, and account management.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Provided tailored service to new and long-standing customers by addressing concerns and developing effective solutions.
- Collaborated with co-workers to resolve customer issues promptly, enhancing overall customer experience.
- Maintain detailed records of customer interactions Maintained detailed records of customer interactions using tablets..
- Uphold all company policies and procedures at all times.
Food Attendant
Areas USA | Greek Kitchen, MSP Airport
05.2025 - 12.2025
- Delivered friendly and efficient customer service in fast-paced airport environment, enhancing customer experience
- Guided customers in food selections, ensuring order accuracy and meeting service needs
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Maintained cleanliness of service areas to ensure a welcoming environment. of service areas and ensure consistent food presentation
- Operated kitchen equipment and tools efficiently for food preparation tasks.
- Handled cash and processed transactions accurately at the point of sale. and POS transactions with accuracy
- Managed cash handling and sales transactions with precision, maintaining financial integrity.
- Provided exceptional service that reflected restaurant standards and core values.
House Manager
American Indian Community Development Corporation
Minneapolis, MN
11.2021 - 06.2024
- Managed day-to-day operations of residential facilities, ensuring safety, cleanliness, and functionality
- Addressed resident concerns promptly to ensure satisfaction and retention
- Coordinated repairs and maintenance with vendors to maintain facility standards
- Maintained documentation and communicated with leadership to support operational transparency
PCA - Personal Care Assistant
Circle of Life Home Care Anishinaabe
Minneapolis, MN
01.2016 - 06.2024
- Delivered compassionate, personalized care to enhance client well-being
- Assisted with daily living activities, medication reminders, and mobility support
- Ensured a safe, sanitized, comfortable environment to promote health and comfort
- Developed strong relationships with clients to foster trust and open communication. with clients and families
Environmental Maintenance
U.S. Department of Veterans Affairs
Minneapolis, MN
02.2020 - 12.2020
- Inspected facilities and identified areas requiring repair for timely resolution
- Sanitized facilities and maintained cleanliness according to safety protocols
- Responded quickly to service requests to ensure a clean and safe environment
- Collaborated with team members to enhance task completion efficiency
Retail Sales Associate
Macy's
Bloomington, MN
06.2016 - 09.2017
- Guided customers through purchases, addressed product questions, and provided styling advice to enhance shopping experience
- Executed accurate processing of sales and returns with POS systems, ensuring smooth transactions
- Encouraged enrollment in store credit cards and highlighted special sales, contributing to revenue growth
- Ensured cleanliness and organization of sales floor to enhance customer experience
Food & Beverage Server
Mystic Lake Casino Hotel
Prior Lake, MN
06.2011 - 01.2012
- Provided attentive customer service in fast-paced dining environment, enhancing guest satisfaction
- Managed multiple tables efficiently, ensuring timely service and customer satisfaction
- Maintained clean workstations and adhered to health standards
- Leveraged product knowledge to effectively upsell specials, increasing average check size
Education
High School Diploma -
South High School
Minneapolis, MNSkills
- Customer service
- Client engagement
- Conflict management
- Customer support
- Customer relations
- Fast-paced multitasking
- Communication skills
- Team Collaboration
- Receptionist
- Front desk experience
- Scheduling
- Record keeping
- Document creation
- Data entry
- Filing
- Ten-key typing
- Keyboarding
- Office suite
- Microsoft Outlook
- Spreadsheet software
- Productivity software
- Service operations
- Accounts receivable
- Cash handling
- Financial transactions
- POS
- Cash register
- Sales support
- Upselling
- Food service
- Serving
- Sanitation standards
- Hospitality
- Inventory and Stock Management
- Administrative tasks
- Office experience
- Administrative experience
- Management
- Leadership
- Patient care
- Patient service
- Personal care
- English
- Telephone communication
- Windows
- Computer skills
- Basic computing skills
- Computer operations
- Presentation software
- Multi-line phone system
- Attention to detail
- Organizational skills
- Negotiation
- Sales
- Call center
- Customer returns handling
- Hospital experience
- Sanitation
- Clear language communication
- Financial concepts
- Client services
- Cash handling
- Clear language communication
- Financial concepts
- Hospital experience
- Personal care
- Customer engagement
- Sales
Certification
- First Aid Certification
- CPR Certification
- Food Handler Certification
- ServSafe Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Specialist
Members Car Wash & Fuel
11.2025 - 05.2026
Food Attendant
Areas USA | Greek Kitchen, MSP Airport
05.2025 - 12.2025
House Manager
American Indian Community Development Corporation
11.2021 - 06.2024
Environmental Maintenance
U.S. Department of Veterans Affairs
02.2020 - 12.2020
Retail Sales Associate
Macy's
06.2016 - 09.2017
PCA - Personal Care Assistant
Circle of Life Home Care Anishinaabe
01.2016 - 06.2024
Food & Beverage Server
Mystic Lake Casino Hotel
06.2011 - 01.2012
High School Diploma -
South High School