Carolyn Taylor
Harker Heights
Summary
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
04.2024 - 11.2024
- Assisted with implementation of behavior intervention plans under supervision.
- Observed and recorded client progress toward behavioral goals.
- Supported clients in developing daily living skills through structured activities.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Maintained accurate documentation of session notes and client interactions.
Tax Clerk
Department Of Treasury, IRS
03.2023 - 03.2024
- Processed tax documents efficiently, ensuring compliance with federal and state regulations.
- Collaborated with team members to enhance workflow efficiency during peak tax season.
- Supported management in developing new strategies for handling an increased volume of work during busy periods, reducing stress on team members.
- Managed multiple projects simultaneously while maintaining strict attention to detail, enabling timely completion without sacrificing quality or accuracy.
Collections Agent
Gulf Coastal Services
03.2022 - 11.2022
- Managed inbound and outbound calls to negotiate payment arrangements with clients.
- Resolved customer inquiries and disputes effectively, ensuring compliance with company policies.
- Documented collection activities accurately in CRM system for tracking and reporting purposes.
- Utilized negotiation skills to encourage timely payments while maintaining positive customer relations.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Insurance Sales Producer
E-Health
07.2021 - 01.2022
- Developed tailored insurance solutions to meet client needs and preferences.
- Conducted thorough market research to identify potential sales opportunities.
- Provided ongoing support and guidance to clients throughout the insurance application process.
- Optimized client experience by continuously refining sales presentations, highlighting key benefits of proposed coverage options in an easily digestible format.
- Enhanced client satisfaction by providing customized insurance solutions tailored to individual needs.
Medical Transportation Scheduler
Modivcare
06.2020 - 06.2021
- Developed and maintained project schedules using advanced scheduling software.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Education
General Studies
Central Texas College
Killeen, TXAssociate of Applied Science - Early Childhood Education
Kaplan University
Davenport, IA05-2016
Certificate of Completion - Dental Assistant
Illinois School of Health Careers
Chicago, IL05-1996
Skills
- Implementation of behavior analysis
- Social skills development
- Structured learning sessions
- Implementation of token economies
Timeline
Registered Behavior Technician
Action Behavior Centers
04.2024 - 11.2024
Tax Clerk
Department Of Treasury, IRS
03.2023 - 03.2024
Collections Agent
Gulf Coastal Services
03.2022 - 11.2022
Insurance Sales Producer
E-Health
07.2021 - 01.2022
Medical Transportation Scheduler
Modivcare
06.2020 - 06.2021
General Studies
Central Texas College
Associate of Applied Science - Early Childhood Education
Kaplan University
Certificate of Completion - Dental Assistant
Illinois School of Health Careers
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