Carolyn Tharp
Benbrook,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Detail-oriented individual with excellent communication and strong customer service skills.
Overview
24
24
years of professional experience
Work History
Account Manager, Middle Market/VIP
Higginbotham Insurance Agency
03.2017 - Current
- Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluate client needs and developed tailored solutions to increase positive customer ratings.
- Analyze risk factors to recommend appropriate coverage levels.
- Determine financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Work with Underwriting and Client to address and resolve any inspection or coverage issues.
- Assist Client with understanding and resolving Policy Billing or Claim issues.
Account Service Manager
Cynthia J Irvin Insurance - Farmers
05.2007 - 03.2017
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provide leadership to producers and staff as source of reference regarding Farmers Insurance Policy knowledge and underwriting guidelines.
- Discuss and review policy renewals with client.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Meet Agency goals for sales and policy retention.
Customer Service Representative
Cherie Brannan-Russell Insurance Agency
09.1999 - 05.2007
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Quote, Sale, and Bind Property and Casualty policies.
- Updated account information to maintain customer records.
Education
High School Diploma -
Brewer High School
White Settlement, TX05.1981
Skills
- Asset Protection/Risk Mitigation
- Direct Marketing
- Quotes and Sales
- Account Management
- Document Control
- Policy Renewals
- Retention/Client Rapport
- Insurance Coverage Verification
- Underwriter Collaboration
- Policy Changes/Billing Inquiries
- Familiar with Microsoft Outlook, Word, and Excel
- Experienced with Sagitta and Epic systems
Timeline
Account Manager, Middle Market/VIP
Higginbotham Insurance Agency
03.2017 - Current
Account Service Manager
Cynthia J Irvin Insurance - Farmers
05.2007 - 03.2017
Customer Service Representative
Cherie Brannan-Russell Insurance Agency
09.1999 - 05.2007
High School Diploma -
Brewer High School
Similar Profiles
Darryl HendersonDarryl Henderson
Insurance Analyst at Higginbotham Insurance AgencyInsurance Analyst at Higginbotham Insurance Agency
Sarah ChretienSarah Chretien
HR Benefits Specialist at Higginbotham Insurance AgencyHR Benefits Specialist at Higginbotham Insurance Agency
Melanie AlvarezMelanie Alvarez
Internship Student at Higginbotham Insurance AgencyInternship Student at Higginbotham Insurance Agency