Emily Kessel
Framingham,MA
Summary
I am a driven Commercial Insurance Professional with a proven track record of managing high client retention in the New England markets. Set to graduate with an MBA in Risk Management in May, I am eager to apply my expertise in a role that fosters continuous learning and professional growth. I thrive on mastering complex concepts to better serve my clients, knowing that ongoing development strengthens my ability to deliver exceptional service and cultivate lasting relationships, which are key to my success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager - Middle Market
Deland Gibson Insurance Associates
08.2024 - Current
- Provided expert guidance on risk management to clients, improving their risk.
- Built and improved upon relationships with insurance carriers and brokers for both incumbent and re-marketing renewal terms.
- Collaborated with clients to obtain all necessary information to successfully re-market their insurance programs, highlighting the importance of risk management and appropriate coverage.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Strengthened client relationships by providing timely responses and updates regarding policy changes, term audits, and risk mitigation strategies.
- Demonstrated an ongoing willingness to learn through continuing education in the forms of a professional degree, questions and collaborations with colleagues, and began working on the Certified Insurance Counselor (CIC) industry designation.
Regional Sales Representative - Commerical Lines
Cross Insurance
08.2022 - 08.2024
- Answers incoming calls for local business owners needing Commerical Insurance.
- Assisting high-preforming producers with policy details, with revenues exceeding $25M.
- Working with underwriters from insurance carriers to understand where specific risks may qualify.
- Understanding surplus lines and utilizing the market to provide a greater range of coverage.
- Obtained specialized knowledge in Construction and Condominium Associations through the incoming business written and maintained, although being a generalist agent.
- Helping support an agency that leads the Northeast Market.
Agent Team Member
Kathy Commeau - State Farm Insurance Agent
07.2021 - 07.2022
- Assisted with client needs by taking on the service side of the role, which includes taking payments, answering coverage questions, and following up on claims activity.
- Built on an existing book of business by onboarding over 100+ families myself since September 2021.
- Represented the #1 producing State Farm agency within the Northern Maine territory.
- Multi-lined Property & Casualty products and introduced customers to the importance of Life & Disability Coverage.
- Built relationships with customers by being timely in my responses, being knowledgeable by finding the right information and standing by the importance of having a local agency.
- Wrote over $130,000 in premium within 10 months of licensure in Property & Casualty products.
Education
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Online05.2022
MBA - Risk Management
Husson University
Bangor, ME05-2025
Skills
- Risk Management
- Account Analysis
- Commercial Content Knowledge
- Collaboration
- Communication
- Microsoft Suite
- Applied Epic & AMS360 Management Systems
- Decision-making
- Time Prioritization
- Product Cross-Selling
- Renewal & Risk Reviews
- Professional Networking
Certification
- Property & Casualty Producer License - State of Maine Bureau of Insurance - Aug 2021-2024
- Property & Casualty Producer License - Commonwealth of Massachusetts Bureau of Insurance - Aug. 2022
- Certificate in Hotel Industry Analytics (CHIA) - Jul 2020
- Hotel Management - eCornell - Oct 2019
Timeline
Commercial Lines Account Manager - Middle Market
Deland Gibson Insurance Associates
08.2024 - Current
Regional Sales Representative - Commerical Lines
Cross Insurance
08.2022 - 08.2024
Agent Team Member
Kathy Commeau - State Farm Insurance Agent
07.2021 - 07.2022
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
MBA - Risk Management
Husson University
Similar Profiles
Aubrey PeatrossAubrey Peatross
Account Manager at Insurance Network, LC/Gibson InsuranceAccount Manager at Insurance Network, LC/Gibson Insurance
Ethan GassawayEthan Gassaway
Customer Service Representative at Gibson Farmers Insurance AgencyCustomer Service Representative at Gibson Farmers Insurance Agency
Brandon LavakiBrandon Lavaki
Skilled Labor at Gibson & AssociatesSkilled Labor at Gibson & Associates