Carolyn Threatte
Caregiver/Customer Service/Sales
ALBANY,GA
Overview
43
43
years of professional experience
Work History
Caregiver
Self-employeed
Albany, Georgia
09.2001 - 09.2025
- Administered medication and monitored health conditions, reporting changes to healthcare professionals.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment and alerting medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Service Representative
TeleService Resources
Fort Worth, Texas
04.1991 - 04.2001
- Managed high-volume inbound calls, ensuring timely resolution of inquiries and complaints.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Developed and implemented process improvements that enhanced overall customer satisfaction ratings.
- Trained new representatives on system usage and customer interaction protocols.
- Collaborated with team members to address complex customer issues effectively.
- Managed high-volume call traffic while maintaining service quality standards, demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Advertising Account Executive
Four By Five, Stat Cat, The Color Place
Dallas, Texas
09.1982 - 12.1989
- Coordinated advertising campaigns across multiple platforms to enhance brand visibility.
- Developed sales leads and identified new business opportunities through targeted prospecting and cold calling.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Managed budgets efficiently, ensuring optimal allocation of resources for campaigns.
- Improved client satisfaction by managing advertising campaigns and delivering creative materials on time.
Education
Associate of Arts - Fine Arts
The University of Texas At Arlington
Arlington, TX06-1988
Skills
- Dependable and responsible
- Strong ethics
- Multitasking and organization
- Respectful and compassionate
- Team collaboration
- Verbal and written communication skills
Timeline
Caregiver
Self-employeed
09.2001 - 09.2025
Customer Service Representative
TeleService Resources
04.1991 - 04.2001
Advertising Account Executive
Four By Five, Stat Cat, The Color Place
09.1982 - 12.1989
Associate of Arts - Fine Arts
The University of Texas At Arlington