CAROLYN TIJERINA
Houston,TX
Summary
Meticulous, patient-focused Certified Medical Assistant with years of extensive experience in providing a variety of healthcare services and administrative assistants to support organizational objectives. Possess a genuine passion for delivering premium, compassionate patient care, and helping diverse people within the healthcare industry. Exceptionally organized and focused, adept at managing multiple responsibilities in a fast-paced and high-stressing environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Holiday Inn Express
Ms. Maria Leal
08.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
Edge Weight Loss Clinic
Ms. Gorgeginia
01.2023 - 11.2023
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Documented client needs, desires, and problems to build rapport and identify areas needing support.
- Worked effectively in fast-paced environments.
Home Care Assistant
Lidia H.
06.2021 - 06.2022
- Assisted Mr
- Javier, who is disabled, by feeding him hourly, bathing him twice a day, and getting him ready for the day
- Took his blood pressure occasionally and provided his medication on time
- Drove Ms
- Lidia and Mr
- Javier to Doctor appointments
- Assisted with physical therapy and practiced walking on his walker from his chair to the TV stand
- Maintained a clean and well-organized environment for patient happiness and safety
- Monitored, recorded, and reported symptoms or changes in patients' conditions.
Medical Assistant / Physical Therapy
Doctors Clinic Houston
07.2021 - 02.2022
- Engage with both medical and physical therapy
- Support the implementation of quality assurance and control programs to guarantee proper compliance with OSHA, HIPPA, and CLIA regulations, resulting in improved patient satisfaction
- Demonstrate independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling appointments
- Helped patients recover from car accidents, and introduced the patients to the electric stimulation machine that is used for relaxing sore muscles
- Introduced patients to an ultrasound machine that smoothens their tissue in which body parts they are most injured on
- Kept in contact with Attorneys, patient follow-ups, and missed therapy sessions
- Always made sure all patients feel comfortable with all their physical exercises
- Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained
- Prepare treatment rooms such as for an MRI, patient examinations, X-rays, etc
- Kept rooms neat and clean
- Professionally attended to more than 40 patients daily through the center's phone system and appointment calendar
- Authorize drug refills and provide prescription information to pharmacies.
Medical Assistant
Airline Medical Clinic
02.2019 - 12.2019
- Identified correct anatomical and proportional point locations based on patients' anatomy and positions, contraindications, and precautions related to treatments
- Maintained detailed and complete records of health care plans and prognoses
- Directed and coordinated activities of nurses, assistants, specialists, residents, and other medical staff
- Answered phones in a professional and timely manner
- Collected blood and other specimens, labeling, logging, and preparing them for testing
- Prepared exam rooms, sanitized all work areas, and disinfected the waiting room
- Prepared patients for their office visits such as vitals, and chief complaints, and gathered all medical history
- Ensured all correct coding is being used
- Assisted patients in filling out paperwork
- Translated and assisted as a Female Assistant for M.D.
Cashier
Burger King
03.2015 - 09.2018
- Completed sales transactions on registers
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Trained or instructed employees in job duties or company policies or arranged for training to be provided
- Organized supplies as necessary
- Satisfied each customer with their individual needs.
Education
High School Diploma -
Florida Career College
Houston, TX02.2018
Associate of Science: Medical Assistant -
Florida Career College
Miami, FL02.2018
Skills
- Venipuncture
- Patient Care
- Experience in Microsoft Access
- Customer Service
- Vital Signs and Injections
- Triage, EMR, CPR Certified
- Laboratory Experience
Certification
- Certified Medical Assistant
- Basic Life Support Certification
- CPR & First Aid Training
- Certified Phlebotomy Technician
Timeline
Holiday Inn Express
Ms. Maria Leal
08.2024 - Current
Edge Weight Loss Clinic
Ms. Gorgeginia
01.2023 - 11.2023
Medical Assistant / Physical Therapy
Doctors Clinic Houston
07.2021 - 02.2022
Home Care Assistant
Lidia H.
06.2021 - 06.2022
Medical Assistant
Airline Medical Clinic
02.2019 - 12.2019
Cashier
Burger King
03.2015 - 09.2018
High School Diploma -
Florida Career College
Associate of Science: Medical Assistant -
Florida Career College