Carolyn Townes
VCU Health System
South Hill,VA
13
years of professional experience
Reliable housekeeper and custodian with 10+ years of experience maintaining sanitary, well-run facilities. Skilled in cleaning techniques, chemical handling, waste disposal, and restocking supplies. Strong team collaborator with a focus on safety, cleanliness, and efficient daily operations.
Work History
Environmental Services Housekeeper
8 Years 3 Months- Disinfected patient rooms and isolation areas following infection prevention and environmental safety protocols.
- Maintained restrooms, corridors, and common areas to support clean, safe care environments.
- Removed waste, soiled linen, and regulated materials according to hospital disposal procedures.
- Replenished supplies and restocked housekeeping carts to keep daily service tasks efficient.
Custodian
2 Years- Maintained cleanliness across floors, restrooms, and common areas to support safe, orderly facility operations.
- Inspected assigned areas and reported maintenance issues, safety hazards, and repair needs promptly.
- Sanitized high-touch surfaces using approved cleaning chemicals and infection-control procedures.
- Restocked restrooms and supply areas to ensure availability of essential sanitation materials.
- Removed trash, recycling, and debris while following facility waste-handling and disposal standards.
Unit Manager
2 Years 3 Months- Managed incident response, escalating concerns and coordinating corrective action promptly.
- Monitored unit inspections, headcounts, and documentation for compliance accuracy.
- Coordinated inmate housing activities, enforcing facility policies and behavior expectations.
- Supervised unit staff to maintain safety, security, and consistent daily operations.
- Scheduled staff coverage and adjusted assignments to support operational continuity.
- Reviewed logs, reports, and records to identify operational gaps.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Collaborated with leadership to improve unit efficiency and maintain order.
Education
Bachelor of Science - Business Administration
Skills
Cleaning and sanitizing
Cleaning methods
Sanitation practices
Cleaning techniques
Sanitation techniques
Chemical safety
Floor care techniques
Vacuuming and sweeping
Chemical handling expertise
Safety compliance training
Maintenance
Surface disinfection
Deep cleaning
Timeline
Environmental Services Housekeeper
VCU Health System
12.2017 - 03.2026Read More
Custodian
PWRT
06.2015 - 06.2017Read More
Unit Manager
GEO
03.2013 - 06.2015Read More
Saint Paul's College
Bachelor of Science from Business Administration
Read More