Carolyn Waddy

Determine applicant eligibility for the Public Housing Program

Calculates rent in accordance with the Code of Federal Regulations. Volume 24, Part 960-Admission To and Occupancy of Public Housing also interfacing with several programs including GWUL and DCHA The APP Folio software Calculates rental amounts and produces recertification packages.

Monitors authorities use of Public Housing Subsidy to pro.ote maximum utililization (vacancy monitoring and optimization

Takes action to either rectify compliance violations by information dissemination or recommending legal action

Resolves issues and questions with internal and external client

Evaluate tenant leases to insure compliance

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
• Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
• Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
• Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
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