Carolyn Watkins

Previous sales positions included:

Sales, consultation, and design of home fitness

equipment. { Aug. 1999 to Feb. 2003}

Fitness Club membership and personal training

sales. {July 2005 to Aug. 2007}

Gaps in work history are due to having children; however, some of that time I spent bartending and serving in various establishments at night.

• Assisted customers in vehicle selection, ensuring alignment with their needs and preferences.
• Demonstrated product knowledge to enhance customer engagement and drive sales.
• Negotiated pricing and financing options, facilitating smooth transaction processes.
• Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
• Collaborated with the service department to address customer concerns effectively.
• Executed follow-up communications to foster relationships and encourage repeat business.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Developed strong relationships with customers for repeat business and referrals.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.

• Led daily operations to enhance customer satisfaction and drive sales growth.
• Trained and mentored sales team on product knowledge and effective selling techniques.
• Developed and implemented visual merchandising strategies to optimize store layout.
• Established strong relationships with customers, fostering loyalty and repeat business.
• Managed inventory control processes, ensuring accurate stock levels and minimizing shrinkage.
• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
• Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Delivered recommendations for the proper and best preparation and cooking for each individual product .

• Streamlined workflow by implementing new tracking systems, enhancing processing speed and efficiency.
• Developed standard operating procedures that reduced errors and increased consistency in processing tasks.
• Supported team members in their tasks, contributing to overall team success.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Enhanced team collaboration, sharing best practices for efficient processing techniques.
• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
• Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
• Analyzed processing bottlenecks and devised strategies to eliminate them.