Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ali Mokachar

Dearborn Heights,MI

Summary

Proven achiever with a track record of enhancing customer satisfaction and sales at Matrix Home Solutions. Excelled in client relations and sales strategy development, achieving top performer status through exceptional interpersonal communication and resilience under pressure. Demonstrates a keen ability to mentor and improve team performance, ensuring long-lasting client relationships and sales success. Top Slugger Award for 2022 at Matrix achieving $805,651 in sales net for the year for just wet-space ONLY.

Overview

7
7
years of professional experience

Work History

Sales Agent/ Sales Design Consultant

Matrix Home Solutions
04.2021 - 03.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.

Finish Carpenter/ Construction Lead Hand

Zayat Construction LLC.
05.2017 - 02.2021
  • Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
  • Achieved customer satisfaction through precise alignment of doors, windows, staircases, and built-in furniture installations.
  • Reduced waste and costs by accurately measuring, cutting, and installing trim work, cabinetry, moldings, and other custom woodwork components.
  • Maintained a safe working environment by adhering to industry best practices and following safety guidelines during all aspects of finish carpentry projects.
  • Improved overall aesthetic appeal of residential and commercial spaces through meticulous attention to detail in finish carpentry tasks.
  • Ensured long-lasting results with proper installation of hardware such as hinges, handles, locks, brackets, and supports for cabinets or shelves.
  • Dismantled and demolished areas prior to repairs and installment of new materials.
  • Increased project efficiency by effectively managing materials, tools, and resources needed for each job.
  • Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
  • Provided exceptional customer service by addressing clients'' concerns promptly and offering solutions tailored to their needs.
  • Facilitated smooth communication between all parties involved in a project, minimizing misunderstandings and ensuring timely completion of tasks.

Education

Certified Auto Diesel Mechanic - Diesel Mechanics Technology

Baker College, Owosso, MI
Owosso, MI
04.2016

High School Diploma -

Fordson High School
Dearborn, MI
06.2007

Skills

    Client Relations

    Customer Assistance

    Sales Training

    Resilience Under Pressure

    Networking

    Persuasion techniques

    Adaptability to Change

    Objection handling

    Sales Strategies

    Paperwork Processing

    Making offers

    Key relationship management

    Building rapport

    Contract Preparation

    Demonstrating products

    Trade show representation

    Meeting facilitation

    Performance Tracking

    Cross-selling techniques

    Sales software proficiency

    Brand Awareness

    Industry Expertise

    Upselling strategies

    Sales strategy development

    Customer Service

    Customer Relationship Building

    Product and Service Sales

    Product and service knowledge

    Sales closing

    Interpersonal communication skills

    Processing payments

    Cash Handling

    Closing talents

Languages

Arabic
Professional Working

Timeline

Sales Agent/ Sales Design Consultant

Matrix Home Solutions
04.2021 - 03.2024

Finish Carpenter/ Construction Lead Hand

Zayat Construction LLC.
05.2017 - 02.2021

Certified Auto Diesel Mechanic - Diesel Mechanics Technology

Baker College, Owosso, MI

High School Diploma -

Fordson High School

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Ali Mokachar