Carolyn Weatherspoon
Mesquite,TX
Summary
Dynamic operations leader with a proven track record at Bank of America, excelling in team building and organizational development. Spearheaded market expansion initiatives and streamlined workflows, enhancing productivity and employee engagement. Expert in capacity planning, delivering innovative solutions that drive efficiency and foster a high-performance culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VP of Operations
Bank of America
06.2013 - 06.2021
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
Manager
Bank of America
01.2010 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Thomas Jefferson High
Los Angeles, CA06-1976
Skills
- Team building and motivation
- Operations management
- Organizational development
- Capacity planning
Accomplishments
- Supervised team of 16
- Achieved 100% by completing daily goals with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 4] in the development of goal setting.
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- Certified VP MANGER, Bank of America June 2013- June 2021.
Timeline
VP of Operations
Bank of America
06.2013 - 06.2021
Manager
Bank of America
01.2010 - 06.2013
High School Diploma -
Thomas Jefferson High
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