CAROLYN WILBORN
Summary
Highly efficient and skilled professional with a proven ability to prioritize and multitask. Exceptional communication skills enable seamless interaction with diverse audiences, resulting in outstanding customer service.
Overview
12
12
years of professional experience
Work History
Property Manager's Assistant
Millennia Housing/Indianapolis Housing Agency
08.2021 - 01.2025
- Established key relationships with potential leasers and renters
- Maintaining records on all aspects of management activity on a daily, weekly and monthly basis
- Attending resident council meetings and other meetings in the absence of the Property Manager, as well as, preparing invoices for payment and approval
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Loan Processor/Funder
M/I Financial
11.2020 - 07.2021
- Maintain periodic file reviews with the Loan Officer, communicate with the borrower by borrower's preferred method of communication, best practice of beginning with a welcome call
- Submit files to Automated Underwriting System, compare results to system documentation and request any items required for underwriting
- Act as a dedicated representative to customers throughout the settlement process
- Check ratios, and verify accuracy of AUS findings and program applicability
- Knowledge of RESPA, TILA, HMDA, Regulation B and Regulation Z requirements
Foreclosure Prevention Specialist
Freedom Mortgage Corporation
04.2018 - 04.2019
- Coordinate receipt of all necessary documents and notify borrower of any required documents necessary to complete application; Ensure borrower is considered for all foreclosure prevention alternatives offered by services
- Made timely and accurate credit recommendations within the company's fair lending, credit and collateral guidelines
- Established strong rapport with clients by maintaining regular communication and providing updates on their case progress.
- Analyzed individual cases for potential loan modifications, resulting in successful mortgage retention for numerous clients.
Utilization Management Specialist
Kelly Temp Services
10.2017 - 04.2018
- Providers and/or Facilities, informing them of determinations and adverse determinations by verifying CPT codes, and Diagnosis codes
- Inbound/Outbound calls initiated when a covered person, authorized representative, or health care provider requests utilization review determination for health care service
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Applied ICD-10 codes to medical procedures and diagnoses using specialized software.
Sales Support Specialist/Team Lead
Freedom Mortgage Corporation
04.2016 - 03.2017
- Assist Loan Officers with documents by making outbound calls and emailing borrowers on their files
- Maintain regular, scheduled contact with existing and new potential borrowers via calls and emails
- Lead and motivated the sales team to achieve sales targets and goals
- Prepared and presented sales reports and customer profiles to upper management.
Correspondent Lending/Loan Processor/Funder
Stonegate Mortgage LLC
02.2013 - 02.2016
- Support sales agents, clients, and other parties with escrow-related paperwork, such as appraisals, titles, and mortgage loans documents
- Partner with the construction department to ensure all projects are completed prior to closing
- Assist the borrower in determining the proper loan program, complete the loan application and gather the necessary paperwork, including pay stubs, tax returns, and bank statements, to begin the loan process
- Collect, submit, and clear all conditions needed to verify income, assets, credit, liabilities, or borrower history
- Reviewed Mortgage Documents and prepared files for Funding of loans
Education
Certificate - Real Estate
Colibri Real Estate
Indianapolis, INSkills
- Customer Service Expertise
- Mortgage Loan Systems
- Regulatory Adherence
- Effective Time Management
Timeline
Property Manager's Assistant
Millennia Housing/Indianapolis Housing Agency
08.2021 - 01.2025
Loan Processor/Funder
M/I Financial
11.2020 - 07.2021
Foreclosure Prevention Specialist
Freedom Mortgage Corporation
04.2018 - 04.2019
Utilization Management Specialist
Kelly Temp Services
10.2017 - 04.2018
Sales Support Specialist/Team Lead
Freedom Mortgage Corporation
04.2016 - 03.2017
Correspondent Lending/Loan Processor/Funder
Stonegate Mortgage LLC
02.2013 - 02.2016
Certificate - Real Estate
Colibri Real Estate
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