Google Software/Applications
Carolyn Williams
Wilmington,DE
Summary
Dynamic healthcare professional and inventory specialist with a proven track record in advanced problem-solving and effective time management. Demonstrated expertise in project coordination and leadership, complemented by extensive knowledge of inventory management, electronic medical records, and documentation standards. Additionally has 9 years of experience in child care and early education, strong communication skills and keen observational abilities enhance the capacity to foster positive environments. Committed to optimizing daily operations while actively seeking opportunities to create meaningful impacts.
Work History
Private Tutor
Private Client
06.2025 - Current
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
- Implemented creative teaching techniques that made complex concepts more accessible for better retention of information.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
Registered Certified Pharmacy Technician
CVS Pharmacy
07.2024 - 09.2025
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Patient Care Coordinator
Ivira Pharmacy
2023.06 - 2024.01
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Ophthalmic Medical Technician
Delaware Ophthalmology Consultants
02.2023 - 04.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and cross contamination.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
Registered Certified Pharmacy Technician
Rite Aid Pharmacy
09.2020 - 02.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed and implemented improvements to pharmacy inventory/records organization system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked automated medication dispensing equipment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Created positive relationships with patients.
- Entered and processed patients' prescriptions into internal system.
- Frequently resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Inventory Specialist
WIS Inventory Services
08.2022 - 01.2023
- Completed physical inventory counts for different store/company sites.
- Performed data entry and completed proper paperwork.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Diversity & Inclusion Coordinator
March For Our Lives Delaware
08.2020 - 01.2021
- Maintained & created a diverse and inclusive environment within the Delaware chapter of March For Our Lives.
- Coordinated D&I education through collaboration and consultation.
- Implemented program-level departmental policies and procedures to support educational program/curriculum.
- Represented D&I education/implementation at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Established and updated objectives and tools for overall program to enhance operations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Phone Banker/Canvasser
Jessica Scarane Campaign
7 2020 - 9 2020
- Contacted registered democrats in Delaware to promote Jessica’s campaign
- Canvassed low voter turn-out areas to encourage people to vote, especially for Jessica's campaign.
- Used technical systems daily to maximize service opportunities and enhance communication.
- Improved voter satisfaction by going above-and-beyond to answer questions and offer expert support.
- Maintained friendly and professional interactions.
- Established rapport with new/potential voters to increase satisfaction and loyalty.
Phone Banker
Madinah Wilson Anton Campaign
06.2020 - 09.2020
- Contacted registered democrats within the 26th Delaware congressional district to promote Madinah Wilson Anton's campaign.
- Used technical systems daily to maximize service opportunities and enhance communication.
- Improved voter satisfaction by going above-and-beyond to answer questions and offer expert support.
- Maintained friendly and professional interactions.
- Established rapport with new/potential voters to increase satisfaction and loyalty.
Babysitter
YMCA
01.2016 - 07.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Supervised children on playground to help develop physical and social skills.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's behavior, raising any issues.
- Established and maintained safe play environment for children.
Early Literacy Tutor
Summer Collab Reading Corps Member
05.2018 - 08.2018
- Assessed reading comprehension and vocabulary of students.
- Kept detailed records of student progress and attendance.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Created personalized lesson plans to meet needs of diverse learners.
- Issued reports updating students, parents and teachers on student progress.
Education
Associate of Science - Medical Insurance Coding/Billing
09.2021 - Current
No Degree - Medical Laboratory Sciences
09.2019 - 01.2021
- Enrolled from Fall 2019 semester to Winter 2021 semester.
- Enrolled to pursue a Bachelor's Degree.
- Biological Sciences Minor
- Elected to Scholarship Co-Chair for Phi Sigma Pi in 2020.
- Member of World Scholar's Program.
High School Diploma -
08.2015 - 05.2019
- Vocal Studies Major
Skills
Curriculum development
Personalized teaching methods
Problem-solving skills
Electronic medical record updates
Confidentiality compliance
Data organization
Strong client relationship management
Certification
CPhT - Certified Pharmacy Technician
Software
Microsoft Software/Applications
Apple Software/Applications
Schoology Software/Applications
Epic EMR Software
NexGen EMR Software
Timeline
Private Tutor - Private Client
06.2025 - Current
Registered Certified Pharmacy Technician - CVS Pharmacy
07.2024 - 09.2025
Patient Care Coordinator - Ivira Pharmacy
2023.06 - 2024.01
Ophthalmic Medical Technician - Delaware Ophthalmology Consultants
02.2023 - 04.2023
CPhT - Certified Pharmacy Technician
02-2023
Inventory Specialist - WIS Inventory Services
08.2022 - 01.2023
DeVry University - Associate of Science, Medical Insurance Coding/Billing
09.2021 - Current
PTU - Pharmacy Technician University Program Completion
05-2021
Registered Certified Pharmacy Technician - Rite Aid Pharmacy
09.2020 - 02.2023
Diversity & Inclusion Coordinator - March For Our Lives Delaware
08.2020 - 01.2021
Phone Banker - Madinah Wilson Anton Campaign
06.2020 - 09.2020
University of Delaware - No Degree, Medical Laboratory Sciences
09.2019 - 01.2021
Early Literacy Tutor - Summer Collab Reading Corps Member
05.2018 - 08.2018
Babysitter - YMCA
01.2016 - 07.2020
Cab Calloway School of The Arts - High School Diploma,
08.2015 - 05.2019
Phone Banker/Canvasser - Jessica Scarane Campaign
7 2020 - 9 2020