Carolyn Wilson
Akron,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Credit Analyst
Matco Tools
07.2016 - 01.2024
- Maintained customer resolution rate of 95% over tenure with company. Upheld quality control policies and procedures to increase customer satisfaction. Executed on-time and under budget project management to resolve complex issues.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
Credit Authorizer
Signet Jewelers
09.2013 - 06.2016
- Set attainable daily, weekly, and monthly goals and game plans for the compliance department. Cross-trained new team members, resulting in a 17% increase in customer satisfaction ratings.
- Interviewed credit applicants by telephone to obtain personal and financial data needed to complete credit report.
- Verified application and account details to accurately assess credit and financial risks .
Senior Loan Documentation Analyst II
JP Morgan Chase Bank NA
02.1997 - 03.2015
- Managed approximately 50 or more incoming calls, faxes, emails per day from customers and dealerships.
- Optimized core processes to improve booked loan performances and operational agility.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Some College (No Degree) - Business Administration And Management
Johnson & Wales University
Providence, RISome College (No Degree) - Business Administration And Management
University of Akron
Akron, OHSome College (No Degree) - Finance
Colorado Technical University
Colorado Springs, COSkills
- Verbal and written communication
- Loan Documentation
- Collections Management
- Information Verification
- Microsoft Excel proficiency
- Customer Service
- Conflict Resolution
- MS Office
- Problem Resolution
- Flexible and Adaptable
- Self-Directed
- Data Entry
- Analytical and Critical Thinking
Timeline
Credit Analyst
Matco Tools
07.2016 - 01.2024
Credit Authorizer
Signet Jewelers
09.2013 - 06.2016
Senior Loan Documentation Analyst II
JP Morgan Chase Bank NA
02.1997 - 03.2015
Some College (No Degree) - Business Administration And Management
Johnson & Wales University
Some College (No Degree) - Business Administration And Management
University of Akron
Some College (No Degree) - Finance
Colorado Technical University
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