Shelley Smith-Lucas
Administrative Professional
Grand Forks,ND
Summary
Experienced Administrative and Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Adapts quickly to changing needs of fast-paced and growing organizations.
Overview
7
7
years of professional experience
Work History
Logistics Manager
S & S Transport
Grand Forks, ND
04.2021 - Current
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and expedited resolutions.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Averaged 13.97% margin over first ninety days, with goal of 15%. Notable in light of lower than market rates due to pre-existing contracted rates.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
Administrative Officer - Unemployment Insurance
State Of North Dakota Job Service
Bismarck, ND
10.2020 - Current
- Interpret management directives to define and document administrative staff processes relative to fraud investigations.
- Conduct thorough research using diverse resources to assist in determining whether or not UI fraud was occurring.
- Collect data, input records and protected electronic files.
- Communicate with UI benefit applicants, recipients, employers and other state and federal agencies in the investigative process.
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
Customer Success Associate
Issues Mgmt Inc. Dba Five Star Call Centers
Sioux Falls, SD
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Order Efficiency Manager
DNow (Distribution Now)
Mandaree, ND
11.2019 - 05.2020
- Received customer product requests/orders for various oilfield functions
- Sourced product not currently on hand, internally and externally.
- Assigned workload to appropriate warehouse personnel, sourcing product not on hand,
- Managed timelines and expectations to ensure customer satisfaction.
- Also responsible for revenue management, warehouse inventory controls and direct supervision of inside sales staff.
- Additional reporting responsibility to management along with escalated event management and resolution of negative impact issues to mitigate damage/effect.
Dispatcher
Nuverra/Badlands Power Fuels
Dickinson, ND
12.2018 - 10.2019
- Received customer service/job requests for various oilfield functions,
- Created jobs/projects within dispatch software,
- Assigned workload to appropriate personnel and then advised them of same, whether internal or external staffing,
- Managed timelines and expectations to ensure customer satisfaction,
- Complete jobs within company customized dispatch tracking software (FieldFX).
- Additional reporting responsibility to management along with escalated event management and resolution of negative impact issues to mitigate damage/effect.
Office Manager
Overhead Door Company of Southwest Montana
Belgrade, MT
06.2017 - 12.2018
- General clerical and administrative management duties for small office.
- Developed, maintained and improved customer and vendor relationships.
- Coordinated special projects and managed schedules. Helped facilitate social media presence and marketing opportunities.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Employee timecard management and reporting to payroll processing firm.
- Created and managed team building events for staff.
Freight Dispatch Agent/Office Manager
Express Dispatch, Sunburn Express LLC
, UT
06.2016 - 06.2017
- Advertised available loads, created website and advertising materials for social media marketing campaigns.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Tracked shipments and trucks out on deliveries.
- Compiled lists of potential clients to develop and expand book of business.
- General administrative and clerical tasks.
Education
Some College (No Degree) - Business Administration And Management
Jones International University
Englewood, COSkills
- Corporate Logistics
- Work Planning and Prioritization
- Verbal and Written Communication
- Problem Solving
- Relationship Building
- Carrier Negotiations
- Supply Chain Solutions
- Customer Relationship Management
- Client Needs Assessment
Timeline
Logistics Manager
S & S Transport
04.2021 - Current
Administrative Officer - Unemployment Insurance
State Of North Dakota Job Service
10.2020 - Current
Customer Success Associate
Issues Mgmt Inc. Dba Five Star Call Centers
08.2020 - Current
Order Efficiency Manager
DNow (Distribution Now)
11.2019 - 05.2020
Dispatcher
Nuverra/Badlands Power Fuels
12.2018 - 10.2019
Office Manager
Overhead Door Company of Southwest Montana
06.2017 - 12.2018
Freight Dispatch Agent/Office Manager
Express Dispatch, Sunburn Express LLC
06.2016 - 06.2017
Some College (No Degree) - Business Administration And Management
Jones International University
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