Carolyn A Cook
Denver,CO
Summary
Confident Staffing Manager with a deep commitment to organizational development. Skilled in large and complex team leadership. Driven to locate top talent through consistent prospecting and interviewing. Extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design. Detailed knowledge of event bartending, training, and law.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Staffing Manager
Rocky Mountain Catering
12.2021 - Current
- Hired, maintained, managed, and coordinated the schedule of an average staff of 200 captains, bartenders, servers, and other event staff.
- Performed sourcing, interviewing, negotiations, and hiring.
- Developed, implemented, and coordinated the training of captains, bartenders, and serving staff.
- Fostered a positive work environment through a comprehensive employee relations program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Independent Licensed Insurance Broker
Cook Insurance Group
08.2015 - 11.2021
- Built, maintained and managed $2.5 million book of insurance with clientele basis of 290 households
- Sought out new clients and developed client relationships through networking and direct referrals.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Catering Manager/Team & Bar Lead
Roux World Catering
01.2017 - 07.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Medical Office Manger
The Eye Doctor
01.2009 - 08.2013
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Created and implemented organizational policies and procedures
Education
Bachelor of Arts - Business Administration And Management
University of Buffalo
Buffalo, NY06.2016
Skills
- Recruitment expertise
- Employee Development
- Human resources management
- Staffing Processes
- Talent Acquisition and Training
- Staff supervision
- Employee Handbook Development
- Recruitment
- Project Management
Certification
- Property, Casualty, Life and Health License
- TIPS Certified - Colorado
Timeline
Staffing Manager
Rocky Mountain Catering
12.2021 - Current
Catering Manager/Team & Bar Lead
Roux World Catering
01.2017 - 07.2020
Independent Licensed Insurance Broker
Cook Insurance Group
08.2015 - 11.2021
Medical Office Manger
The Eye Doctor
01.2009 - 08.2013
Bachelor of Arts - Business Administration And Management
University of Buffalo
- Property, Casualty, Life and Health License
- TIPS Certified - Colorado
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