Carolyne Page
Daytona Beach,FL
Summary
At Texas Roadhouse, I spearheaded staff training and optimized operational efficiency, significantly enhancing guest satisfaction and repeat business. My adept problem-solving and exceptional customer service skills led to a notable reduction in wait times. Skilled in employee scheduling and maintaining high sanitation standards, I fostered a cohesive team environment, driving seamless front and back-of-house collaboration.
Overview
3
3
years of professional experience
Work History
Host Manager
Texas Roadhouse
03.2022 - Current
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Facilitated communication between front-of-house staff and back-of-house team members ensuring seamless workflow.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
- Made schedules for 75+ people each week.
- Always had to be aware of surroundings, making sure everyone was doing everything correctly.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Participated in weekly management meetings discussing strategies for boosting sales and enhancing overall guest experience.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Education
No Degree -
Atlantic High School
Port Orange, FL05.2025
Skills
Operational Efficiency
Staff Training and Development
Employee Scheduling
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Active Listening
Decision-Making
Languages
Spanish
Limited Working
Timeline
Host Manager
Texas Roadhouse
03.2022 - Current
No Degree -
Atlantic High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Destiny SierraDestiny Sierra
Host at Texas Roadhouse RestaurantHost at Texas Roadhouse Restaurant
Vanessa LealVanessa Leal
Server at Texas RoadhouseServer at Texas Roadhouse
Mason BeckMason Beck
Table Busser at Texas RoadhouseTable Busser at Texas Roadhouse
Lincoln CrossLincoln Cross
Certified Phlebotomist Technician at AdventHealthCertified Phlebotomist Technician at AdventHealth