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CAROLYNE Schwenke
Business Consultant
Puyallup,WA
Summary
Results-driven Business Development Professional with expertise in strategic planning and market analysis. Developed and executed effective business strategies that significantly increased sales growth while fostering strong client partnerships. Led high-performing teams to consistently achieve ambitious sales targets and business objectives.
12 years Supply Management development and co-ordination. Sales and business development professional with proven track record in identifying growth opportunities and fostering client relationships. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in strategic planning and lead generation.
Overview
1
1
Certification
48
48
years of professional experience
30
30
Certified Grief Counsellor
4
4
Certified Pediatrics Touch therapy
Work History
Paediatric Massage Consultant (PMC)
Beautiful Baby Massage BBM
Gold Coast, Australia
07.2016 - 12.2020
- This high-level qualification is exclusive to Infant Massage Information Service (largest organisation in this specialised field in Australia) as an addition to working with families as a Child Infant Massage Instructor (CIMI), a lower and more common industry designation.
- Delivered presentations to families and professional groups (hospital staff, natural therapists, early childhood centre staff), ensuring current information reaches health professionals directly supporting new families.
- Conducted workshops on infant massage techniques, promoting healthy bonding between parents and babies.
- Developed tailored massage therapy programs for infants, enhancing overall well-being and parental confidence.
- Collaborated with healthcare professionals to integrate massage practices into infant care plans, ensuring holistic development.
- Led training sessions for staff on safety protocols and effective communication with clients regarding massage benefits.
- Streamlined client intake processes, improving operational efficiency and reducing appointment scheduling conflicts.
- Refined service offerings based on client feedback, leading to improved satisfaction and retention among families.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Manager of Business Development and Sales
Global Sourcing Expeditions LLC
Tacoma, WA
10.2023 - Current
- International supply chain development procurement
- Business travel tours for entrepreneur's
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Led business development initiatives to expand market presence and enhance client relationships.
- Developed strategic sales plans targeting high-potential markets to drive revenue growth.
- Identified and cultivated partnerships with key stakeholders to leverage new business opportunities.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Conducted market research and competitive analysis to inform product positioning and pricing strategies.
- Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
- Analyzed sales performance metrics, providing insights for continuous improvement of strategies.
- Collaborated with cross-functional teams to align business goals with operational capabilities, enhancing overall efficiency.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Mentored sales team members, fostering skill development and promoting a culture of collaboration.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
Founder
Rukutai International Investments Co Ltd
Shanghai, People’s Republic of China
02.2006 - 12.2020
- Established a successful business by identifying market needs and developing innovative solutions.
- Led strategic planning initiatives to drive company growth and market expansion.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Oversaw financial management, budgeting, and resource allocation for sustainable business operations.
- Developed and implemented operational policies to enhance business efficiency and effectiveness.
- Established relationships with key stakeholders to foster collaborations that advanced business initiatives.
- Oversaw negotiations with government and business partners in China, coordinating projects and marketing efforts to facilitate international business operations.
- Analyzed market trends to identify opportunities for innovation and competitive advantage.
- Enhanced customer satisfaction by implementing feedback-driven improvements in service delivery.
- Created and monitored promotional approaches to increase sales and profit levels.
- Spearheaded community engagement initiatives to strengthen brand presence and corporate responsibility efforts.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed partnerships with key industry players, enhancing market presence and competitive positioning.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Mentored a diverse team of professionals, fostering skill development and career progression.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
- Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
Childcare Provider
Sailau S Schwenke
Puyallup, WA
04.2025 - 03.2026
- Designed engaging educational activities to enhance cognitive and social development.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Coordinated schedules for meals, naps, and playtime to foster a structured environment.
- Supervised daily activities, ensuring safety and well-being of children in care.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Implemented health and safety protocols to maintain secure childcare setting.
- Administered first aid, adhering to established protocols to ensure child safety and well-being.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Evaluated children's developmental milestones, tailoring activities to individual needs.
- Communicated effectively with parents regarding child progress and behavior.
- Cultivated relationships with families through regular updates on child progress, building trust and collaboration.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and a safe and orderly group.
- Provided emotional support and guidance to children during difficult times.
Appointment Setter
Finance Real State Development (FRD)
Southport, Queensland, Australia
10.2014 - 01.2018
- Scheduled appointments with potential clients to maximize sales representatives' time efficiency.
- Coordinated and confirmed in-home appointments for FRD’s Business Development Managers (BDM) across Australia, establishing positive client communications through cold calls and training new FRD personnel.
- Managed follow-up communications to enhance client engagement and satisfaction throughout the appointment-setting process.
- Utilized CRM software to track interactions and streamline appointment-setting workflows efficiently.
- Developed scripts and templates to enhance communication consistency and effectiveness with prospects.
- Collaborated with marketing teams to identify target audiences and improve lead generation strategies.
- Trained new team members on appointment-setting best practices and tools for enhanced performance.
- Scheduled client appointments with salespeople and potential customers.
Director / Co-Owner
Te Rukutai NZ Ltd.
Auckland, New Zealand
02.2003 - 01.2007
- Provided consulting services for new migrant businesses in the formation of corporations, business structures and varied commercial transactions.
- Specialized in Immigration, Education, New Zealand building code compliance and co-developing the overall operating strategic direction for companies with realistic client expectations.
- Executed and coordinated international initiatives with multiple migrant companies, standardizing corporate operations across diverse markets. Left company to co-owner in 2006 and relocated to China.
- Oversaw project management processes, ensuring alignment with organizational goals and timely delivery of outcomes.
- Facilitated cross-functional collaboration to streamline communication and foster teamwork among various teams.
- Analyzed market trends and competitor activities, informing strategic planning and enhancing decision-making processes.
- Established performance metrics to evaluate departmental effectiveness and drive continuous improvement initiatives.
- Mentored senior staff, promoting professional development and enhancing leadership capabilities within the organization.
- Cultivated stakeholder relationships, enhancing partnerships that support organizational growth and strategic objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to complex problems, streamlining operations and improving overall project effectiveness.
Director / Owner
CJM Associates Ltd & CJM Busline
Auckland, New Zealand
01.1997 - 01.2003
- Expanded the business to become a bus company operator and eventually purchased six coach buses for school transportation, charters and international coach tours in New Zealand.
- Spearheaded strategic initiatives to enhance operational efficiency across multiple departments.
- Analyzed market trends to inform business strategy and positioning within the transportation sector.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Fostered collaborative relationships with stakeholders to drive project success and organizational growth.
- Developed and implemented comprehensive training programs for leadership development and succession planning.
- I started my business as an International Business Consultant for Asian business owners – developing their formal Business Plans and New Zealand regulatory compliance procedures and processes.
Community Development Resource Officer
Auckland City
Auckland, New Zealand
01.1990 - 01.1997
- I was a results-oriented strategic planner with more than seven years hands-on experience planning facilitating with community groups in a holistic integrated manner and executing major community events.
- Specifically, I worked alongside 200 community groups to work within Council guidelines and compliance with all regulations. Chaired Community Board meetings. Researched & provided recommendations, Discretionary funding allocations, Site Visits, After School Care; School Holiday Programmes, Senior Citizens and specialized in Women’s & Children (Domestic Violence) groups.
- Partnered with key stakeholders, to develop enabling infrastructure and supportive conditions for social innovation and social enterprise for women and educational children’s groups.
- Consulted with community groups to develop policies, plans, and activities.
- Contributed to action plans. One of the priorities in the Future Directions strategy was to empower our community groups.
- Cultivating a learning culture for individual and organizational improvement.
- Established culture of trust, enabling communities to shift from a ‘rules-based’ to a ‘principles-based’ approach focused on outcomes.
- Encouraged community creativity and energies where decisions were made as close to the customer as possible.
- Conducted inspections with Environmental Health Officers, ensuring non-English migrants comprehended and adhered to City Council bylaws and regulations.
- I facilitated workshops and seminars for community non-profit organizations and women cross-cultural ethnic groups from the Middle East, Pacific Islands, Somalia, Solomon Islands, Vanuatu and Asia.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline workflow processes.
- Analyzed operational data to identify trends and drive strategic decisions.
- Facilitated training sessions on best practices and safety protocols, enhancing team members' understanding and adherence.
- Led initiatives to optimize resource allocation, reducing waste and improving service delivery.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Flight Attendant
Polynesian Airlines
Apia, Samoa
01.1979 - 01.1982
- My first major job was as a Flight Attendant for Samoa’s largest airline. I received my training from Air New Zealand flight crew training headquarters and was cross-trained in Reservations, Ticketing, Public Relations and Medical Aviation.
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers.
- Collaborated with crew members to manage in-flight operations efficiently and resolve passenger issues.
- Implemented improvements in service delivery processes, increasing operational efficiency and passenger experience.
- Led initiatives to enhance safety compliance, exceeding industry standards and regulations consistently.
- Mentored junior staff, fostering a culture of teamwork and excellence in customer service delivery.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
High School Diploma -
Tenison College
Hastings, New ZealandSkills
- Business development
- Lead generation
- Strategic selling techniques
- Client relationship management
- Sales reporting
- Data-driven decisions
- Competitive analysis
- Decision-making
- Social media marketing
Accomplishments
- Achieved new business relationships through effectively helping with establishing international partners..
- Increased company savings by 60% through corporate consensus-building and cross-functional geographical team coordination and development.
- Saved the company thousands of by aggressively negotiating with suppliers.
- Resolved product issue through consumer testing.
Certification
- BYU - Pathway Bachelor Of Project Management 2026 processing
AcrediPro Uni USA
- Grief Counseling Trauma, Certified May 2026
- PMC - Paediatric Massage Consultant (Australia 2016)
- CIMI - Certified Infant Massage Instructor (Australia 2016)
- CIEM - Certificate Iwi Environmental Management (New Zealand 2006)
- PGdip - Post Graduate Diploma Business Enterprise (New Zealand 2005)
- NZIM Business Studies (New Zealand 1990)
Languages
English
Full Professional
Timeline
Childcare Provider
Sailau S Schwenke
04.2025 - 03.2026
Manager of Business Development and Sales
Global Sourcing Expeditions LLC
10.2023 - Current
Paediatric Massage Consultant (PMC)
Beautiful Baby Massage BBM
07.2016 - 12.2020
Appointment Setter
Finance Real State Development (FRD)
10.2014 - 01.2018
Founder
Rukutai International Investments Co Ltd
02.2006 - 12.2020
Director / Co-Owner
Te Rukutai NZ Ltd.
02.2003 - 01.2007
Director / Owner
CJM Associates Ltd & CJM Busline
01.1997 - 01.2003
Community Development Resource Officer
Auckland City
01.1990 - 01.1997
Flight Attendant
Polynesian Airlines
01.1979 - 01.1982
High School Diploma -
Tenison College
Custom
Aloha World Sevens (AWS), www.AWSrugby.com, Co-founder and Senior Vice President, Honolulu, Hawaii, An international Under-19 Sevens Rugby international tournament – held annually in Honolulu, Hawaii. This is a public and community service passion to encourage and develop the athletic development of young men and women through the game of rugby.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Custom
- After more than 28 years of experience as an owner or co-owner of seven successful businesses in New Zealand, I also owned and operated several businesses for 13 years in China, United States and Australia.
- I have specialized in establishing strategic international business partnerships and joint venture agreements between New Zealand, Asian, U.S and Australian companies.
- I successfully secured a unique, 20-year Wholly Foreign Owned Enterprise (WFOE) business licence in China to conduct business in seven different sectors of commerce – international business, education, technology, immigration, financial investments, environmental management and travel.
Custom
- Worked with Women’s Refuge groups (Domestic Violence & Breaking-the-Cycle educational seminars).
- Conducted training programmes for communities and organisations to help educate others about the impact of domestic violence and how to work with women and children who have experienced it.
- Worked within the framework and vision as a Resource Officer that influenced the prevention and elimination of domestic violence.
- Experience in liberating women, children and families from family violence by providing needed services and support.
- Treated Domestic Violence victims, women, children and their families in a respectful, confidential, sensitive and non-judgmental manner.
- Provided consulting services for educational language groups in New Zealand to meet Early Childhood Development (ECE) requirements.
Custom
- Community Resource Officer: 1990-1997
- Responsible for over 200 community groups in development and training – assisting in funding, school holiday programmes and sensitive women and children community development.
- Worked in an advocacy role to positively change policy and attitudes about domestic violence. We did this by lobbying the government and running public service campaigns – to help keep women and children safe in our communities.
- The types of support provided to community groups included:
- Training and advice on organisational development
- Funding support
- In certain circumstances, subsidised accommodation to community groups and organisations in the form of community leases and community tenancies
- Community awareness newsletters and notice boards
- Community advisory services
- Child and youth services
- Promoted projects to improve health, safety and wellbeing
- Provided information centres and Citizens Advice Bureaus.