Tessie Cain
Boise ,ID
Summary
Experienced Licensed Massage Therapist and CEO with a proven record in delivering high-quality therapeutic treatments, managing successful teams, and driving business growth through exceptional customer service and strategic leadership.
Overview
20
20
years of professional experience
Work History
Licensed Massage Therapist
Organic Origins Spa
12.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Performed aroma therapies and specialized relaxation techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Analyzed postural assessments and range of motion.
- Assessed clients to determine appropriate massage techniques to apply.
- Collaborated with other healthcare professionals to develop treatment plans.
- Developed customized massage programs to meet unique requirements.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Researched new massage techniques and treatments.
- Established and implemented massage protocols and procedures.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Administered Swedish, deep tissue and sports massage techniques.
- Maintained accurate and up-to-date client records.
LICENSED MASSAGE THERAPIST/CEO
A Touch of Heaven Massage
03.2023 - 01.2024
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Prepared oils and lotions for massages.
- Performed sanitization tasks to keep massage environment clean and safe.
- Researched new massage techniques and treatments.
- Established and implemented massage protocols and procedures.
- Analyzed postural assessments and range of motion.
- Administered Swedish, deep tissue and sports massage techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Developed customized massage programs to meet unique requirements.
- Assessed clients to determine appropriate massage techniques to apply.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Maintained accurate and up-to-date client records.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Initiated strategy to drive company growth and increase market share and profitability.
- Represented organization at industry conferences and events.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated and executed strategic initiatives to improve product offerings.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Monitored key business risks and established risk management procedures.
- Oversaw divisional marketing, advertising and new product development.
- Developed innovative sales and marketing strategies to facilitate business expansion.
LICENSED MASSAGE THERAPIST
Mateos Salon and Day Spa
04.2022 - 08.2022
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed clients to determine appropriate massage techniques to apply.
- Established and implemented massage protocols and procedures.
- Performed sanitization tasks to keep massage environment clean and safe.
- Administered Swedish, deep tissue and sports massage techniques.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Performed body wrap application, and gentle exfoliation to improve overall skin condition.
- Fostered friendly, warm, and exceptional customer experience.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
LICENSED MASSAGE THERAPIST/INDEPENDENT CONTRACTOR
Breath of Life Therapies
01.2005 - 04.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed clients to determine appropriate massage techniques to apply.
- Researched new massage techniques and treatments.
- Performed sanitization tasks to keep massage environment clean and safe.
- Collaborated with other healthcare professionals to develop treatment plans.
- Performed energy healing, past life regression healing and shamanic healing.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained professional, organized, and safe environment for employees and clients.
- Controlled costs to keep business operating within budget and increase profits.
Education
Massage Therapy
AMTA
OnlineTheta Healing
Vianna Stibel Theta Healing Institute
Online08-2023
ASSOCIATES DEGREE - OCCUPATIONAL STUDIES IN MASSAGE THERAPY
Intellitec Medical Institute
Colorado Springs, CO12.2005
Skills
National Provider registered (NPI)
- PreNatal Massage
- Swedish Massage
- Marketing Strategies
- Customized Massage Treatments
- Team Management
- Sales Target Achievement
- Training Program Implementation
- Budget Planning
- Operational Efficiency
- Deep Tissue Massage
- Body Wraps/Treatments
- Tailored Treatment Plans
- Aromatherapy
- Essential Oils
- Client Communication
- Customer Service
- Collaboration with Chiropractors
- Collaboration with Physical Therapists
- Sports Massage
- Myofascial Release
- Trigger Point Therapy
- Reflexology
- Hot Stone Therapy
- Business Management
- Leadership
- Communication
- Problem-solving
- Decision-making
- Strategic Planning
- Custom Medical Massage
- Certified Cupping Therapy
- Deep Sleep Massage
- Vichy shower training
- Massage Trainer
- Certified Military Veterans Massage Therapy
- Staffing
- New business launch
- Business management and development
- Business operations leadership
- Cost control and analysis
- Planning and execution
- Accounting oversight
- Human resources administration
- Business growth and retention
- Operations management
- Employee performance management
- Sales oversight
- Business development
- Negotiation
- Employee development
- Project management
- Payroll administration
- Business marketing
- Reporting and documentation
- Entrepreneurial leadership
- Team building
- Human resources management
- Staff hiring
- Financial management
- Financial administration
- Vendor relations
- Small business operations
- Financial planning
Timeline
Licensed Massage Therapist
Organic Origins Spa
12.2023 - Current
LICENSED MASSAGE THERAPIST/CEO
A Touch of Heaven Massage
03.2023 - 01.2024
LICENSED MASSAGE THERAPIST
Mateos Salon and Day Spa
04.2022 - 08.2022
LICENSED MASSAGE THERAPIST/INDEPENDENT CONTRACTOR
Breath of Life Therapies
01.2005 - 04.2017
Massage Therapy
AMTA
Theta Healing
Vianna Stibel Theta Healing Institute
ASSOCIATES DEGREE - OCCUPATIONAL STUDIES IN MASSAGE THERAPY
Intellitec Medical Institute
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