Carolyne Villanueva
Bellflower,CA
Summary
Diligent Warehouse Associate offering 10 years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.
Overview
14
14
years of professional experience
Work History
Dock Worker
TForce Freight
11.2013 - Current
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Clerk
TForce Freight
11.2013 - Current
- Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
- Assisted in the recruitment and training of new dispatch personnel, ensuring smooth onboarding and consistent performance standards.
- Handled complaints and inquiries from public to resolve or report to proper department.
- Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
- Boosted customer satisfaction with prompt resolution of inquiries, complaints, and special requests.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Enhanced overall efficiency by regularly updating and maintaining accurate records of scheduled appointments.
- Supported administrative tasks such as document filing, data entry, and phone coverage when needed for a well-organized office environment.
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
- Set appointments with 80-100 daily customers based on individual convenience.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
City Carrier Assistant
United States Postal Service
03.2023 - 08.2023
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
Picker Packer
Staples
12.2016 - 12.2018
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Merchandiser/Cashier
Coca Cola Refreshments
06.2010 - 02.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prepare cash/checks/money order for pickup by Guarda.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2008
Skills
- Health and Safety Compliance
- Hazardous Materials Handling
- Attention to Detail
- Order Picking
- Pallet Jack Handling
- Freight Handling
- Forklift Operator Certification
Timeline
City Carrier Assistant
United States Postal Service
03.2023 - 08.2023
Picker Packer
Staples
12.2016 - 12.2018
Dock Worker
TForce Freight
11.2013 - Current
Clerk
TForce Freight
11.2013 - Current
Merchandiser/Cashier
Coca Cola Refreshments
06.2010 - 02.2014
High School Diploma -
Bellflower High School
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