Carolynn Esquilin
Buffalo,NY
Summary
Dynamic and results-oriented professional with a proven track record at Public Consulting Group, Inc., excelling in data management and customer service. Fluent in Spanish, coupled with exceptional organizational and interpersonal skills, I significantly enhance operational efficiency and client satisfaction. Passionate about leveraging analytical abilities and a customer-focused approach to drive success.
Overview
6
6
years of professional experience
Work History
Operation Associate 1
Public Consulting Group, Inc.
Newark, NJ
12.2021 - Current
- Entered data into Registry and
Member's profile - Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA)
- Enter Registry data in order to process all applications, verify education and professional development hours
- Follow up with Grant funds candidates to inform them of missing items required to complete the application process
- Input grant funds data for each applicant and provides grant funds reports to the Executive Director
- Enter grant funds and grant approvals into the Registry and coordinates with the Executive Director as needed for approvals and payments
Lead Infant Teacher
Family Help Center
Buffalo, NY
03.2019 - 02.2020
- Kept daily record of health checks, sunscreen application, and medication application given to child if needed.
- Kept daily record of diaper changes using bright wheel app.
- Kept daily record of feeding times and what each individual child eat using Bright wheel app
- Kept classroom and feeding areas clean, neat, and safe.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Created age appropriate and individualized monthly lesson plans
Home Health Aide
Western New York Independent Living
Buffalo, NY
09.2018 - 09.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Certificate - Human Services
Erie Community College
Buffalo, NY05.2021
Associates - Early Childhood Education
Erie Community College
Buffalo, NY05.2019
Skills
- Strong organizational skills
- Excellent attention to detail
- Excellent writing skills
- Active listening skills
- Strong computer skills
- Knowledge of MS Windows, Excel and Word
- Very strong customer service orientation
- Proven ability to effectively present information and respond to questions from leadership, clients and customers
- Ability to manage time effectively in a fast paced environment
- Thorough attention to detail
- Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
- Proven analytical and problem-solving abilities
- Strong file management skills (electronic and Paper)
Timeline
Operation Associate 1
Public Consulting Group, Inc.
12.2021 - Current
Lead Infant Teacher
Family Help Center
03.2019 - 02.2020
Home Health Aide
Western New York Independent Living
09.2018 - 09.2019
Certificate - Human Services
Erie Community College
Associates - Early Childhood Education
Erie Community College