Carolynn Reed

• Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed
• Monitored working environment, making sure it was always safe, positive setting for all employees.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Launched quality assurance practices for each phase of development

• Focus on customer service, cleanliness, and inventory management.

• Handle customer calls, address concerns, and provide important information to members needing support.

• Exceed team goals for quality, productivity, and adherence.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Pick up, transport, and deliver various packages to different addresses.

• Unload goods as per client specifications, following routes and time schedules.

• Adhere to DOT regulations and safety standards.

• Oversee daily operations, develop budgets, and implement programs for residents.

• Hire and train staff, schedule employees, and ensure smooth operations.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Assist claimants in providing information and resolving complaints and issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.