Carolyn Stacey Murray
Cape Coral,Fl
Summary
Administrative professional with experience supporting patient scheduling, check-in, insurance verification, authorizations, referrals, and medical records. Known for handling high call volumes, posting charges, and maintaining accurate billing and daily balancing across healthcare and service settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lee Health
Fort Myers, Fl
07.2025 - Current
- Patient check-in, insurance verification, authorization, Pre-certifications, referrals
- Posted charges and collected initial payments while maintaining accurate billing and medical records
- Initial collections, preparing well-coded and accurate billing and maintenance of medical records.
- Managed telephones and scheduled patient appointments to ensure efficient workflow
- Scanned patient labs, MRIs, and medical clearances, documenting additional information for precise record-keeping
Financial Services Representative Sr
Smart Bank
Gatlinburg, TN
07.2024 - 07.2025
- Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
- Accurately receives deposits and payments for all types of Smart Bank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies. Provides clients with account information.
- Opened new deposit accounts for clients, ensuring all necessary documentation was completed accurately.
- Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
- Processes payments for Smart Bank credit cards, local utilities, and other services. Ensures that payment information is transmitted to appropriate agencies by daily cut-off.
- Managed daily lobby operations by warmly greeting clients and facilitating their needs.
- Delivered special services, including redeeming US Savings Bonds, issuing Official Checks, and processing coin deposits and orders to enhance client satisfaction.
- Performed account changes by updating client information in the banking system, ensuring accuracy and compliance., reconciliations, and error resolution
- Obtained proper identification from clients to verify identity before processing transactions. and endorsements
- Verified signatures on checks and documents to ensure authenticity and prevent fraud., maintain proper check approval and cash drawer limits
- Balanced cash drawer daily, ensuring accurate reconciliation of all transactions. at the end of the day
- Secured negotiable items and confidential records in locked storage to protect client information. and confidential records
Human Resources
R+L Carriers
Pigeon Forge, TN
08.2022 - 08.2024
- Conducted reviews of company policies with employees to ensure compliance and reinforce understanding.
- Facilitated communication between management and staff, resolving guest satisfaction concerns to enhance service quality.
- Proficient in email correspondence and Excel spreadsheet management for efficient supply inventory and ordering.
Assistant Manager
Smoky Cigar Smoke Shop
Pigeon Forge, TN
07.2022 - 09.2023
- Delivered exceptional customer service by addressing needs and concerns, resulting in increased customer satisfaction.
- Partnered with owners to resolve issues impacting customer experience and staff performance.
- Oversaw inventory, streamlined stocking processes, maintained accurate records to support efficient operations.
Patient Access Specialist I LPG Contact Center for Lee Memorial Hospital
Lee Health System
Fort Myers, FL
05.2021 - 07.2022
- Coordinated appointment scheduling, cancellations, and referrals, providing compassionate support to patients.
- Took ownership of high volume of calls daily, triaging patient inquiries with timely and effective responses.
- Utilized Epic software and office tools to streamline administrative operations and enhance workflow.
Retail Service Merchandiser Manager
Acosta
Fort Myers, FL
04.2017 - 05.2021
- Orchestrated merchandising strategies across 32 stores monthly, enhancing product visibility and fostering customer engagement.
- Implemented creative display techniques and promotional initiatives, boosting sales and attracting customer interest.
- Utilized scanning systems and proactive ordering in inventory management to ensure consistent product availability.
Owner
C. Breeze Cleaning, LLC
Fort Myers, FL
04.2018 - 12.2021
- Managed a sizable residential property portfolio, ensuring high standards of cleanliness and maintenance.
- Managed business operations, enhancing invoicing processes, vendor relationships, and property maintenance standards.
- Utilized QuickBooks and software tools to streamline financial management and improve reporting accuracy.
Administrative Assistant Manager/General Manager
Chicago Boys Bar & Grill
Fort Myers, FL
01.2018 - 03.2020
- Led day-to-day operations including event coordination and staff management, enhancing customer satisfaction.
- Utilized QuickBooks and software platforms for payroll, inventory management, and financial reporting, ensuring accurate financial oversight.
- Spearheaded social media initiatives and recruitment efforts to increase brand visibility and attract talent.
Education
Horizon Software
01-2024
Epic Software Medical Classes
01-2021
Cigar Classes
01-2013
Wine and Spirit Classes
01-2013
Quicken Books Classes
01-2009
Photo Shop Classes
01-2000
Animal Control Officer Classes
01-2000
Euthanasia Classes
01-2000
Franklin Community High School
Franklin, In01-1987
Skills
- Epic Medical Software
- Customer Service
- Insurance verification
- Administration
- Patient Engagement
- Microsoft Office Suite
- Microsoft Excel
- Adobe Acrobat
- Horizon Software
- Software Proficiency
- Team management
- Client Relationships
Timeline
Customer Service Representative
Lee Health
07.2025 - Current
Financial Services Representative Sr
Smart Bank
07.2024 - 07.2025
Human Resources
R+L Carriers
08.2022 - 08.2024
Assistant Manager
Smoky Cigar Smoke Shop
07.2022 - 09.2023
Patient Access Specialist I LPG Contact Center for Lee Memorial Hospital
Lee Health System
05.2021 - 07.2022
Owner
C. Breeze Cleaning, LLC
04.2018 - 12.2021
Administrative Assistant Manager/General Manager
Chicago Boys Bar & Grill
01.2018 - 03.2020
Retail Service Merchandiser Manager
Acosta
04.2017 - 05.2021
Horizon Software
Epic Software Medical Classes
Cigar Classes
Wine and Spirit Classes
Quicken Books Classes
Photo Shop Classes
Animal Control Officer Classes
Euthanasia Classes
Franklin Community High School