Carolyn Susie Brown

• Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
• Implemented strategies to help mentees manage stress and difficult emotions.
• Created individualized mentoring plans for mentees, promoting personal growth and development.
• Facilitated peer-to-peer conversations to support open communication among mentees.
• Listened to clients' concerns and provided encouragement and support.
• Supported individuals dealing with mental health and emotional issues.
• Adapted counseling techniques to best suit individual needs of each client.
• Designed safe and supportive environment for clients to discuss issues.
• Maintained detailed case notes and documentation, ensuring accurate records of client interactions and progress towards goals.
• Assisted clients in developing coping strategies for managing stressors, resulting in better emotional wellbeing.

Bridges for Women - Regional Director South/SE Asia

Trainer and coach for Indigenous Women leaders in South/SE Asia in orality training.

Coordinated and directed programs for use in missions to reach women who cannot read or write in villages using the memorization of Bible stories, songs, dramas and dance in the cultural style.

Coordinated international programs based on grant specifications.

Traveled 4-5 times per year.

Coordinated International programs based on grant specifications.

Involved international travel 4- 5 times per year for period of 2-3 weeks.

• Facilitated workshops and training sessions to upskill team members, boosting project performance.
• Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
• Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
• Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
• Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.
• Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
• Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and provided backup support for organizational leadership.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.