Caron M. Lyons
Gainesville,VA
Summary
Senior ERP resource with more than 25 years’ experience in providing strategic business solutions. Extensive experience with InfoAdvantage, Data Warehousing and Business Intelligence system for the CGI-Advantage ERP suite of products. Possessing excellent oral and written communication skills, with a demonstrated ability to work independently or as a team player. Detail oriented with effective organizational skills and the aptitude to prioritize tasks. Highly motivated, energized and focused with a strong analytical and problem-solving background and a high level of commitment to the job.
Overview
27
27
years of professional experience
Work History
Coordinator, Sr Systems Analyst
Prince William County Public Schools
10.2005 - Current
- Provide daily technical and functional support to over 15 Central-Office departments and 85 schools which use the CGI-Advantage ERP product suite
- Collaborate with Business and user needs to analyze business requirements and technical system capabilities to meet Business needs
- Provide alternative solutions and recommendations to business problems with the CGI-Advantage product and work with operational leads, and others as appropriate, to determine best business solution(s)
- Define and Maintain Business Objects Universes and liaise with the vendor for upgrade and issues
- Create, modify and manage over 600 Business Objects and Crystal Reports for various levels of staff within the school system by gathering requirements and assisting users with AD hoc queries and Reports
- Manage Functional and technical updates for various mass mailings for employees to include Employee Contracts, 1099s, W2’s, Benefit Confirmation Statements and Letters of employment Intent
- Participates in the analysis, implementation, administration, upgrade, and conversion of the ADVANTAGE Financial systems and databases that supports organizational goals and objectives
- Assist with multiple software upgrade efforts for Business Objects and AMS ADVANTAGE
- Analyze problems that occur during design and development and work with the software provider to develop solutions
- Monitor nightly cycle processes
- Determines the cause of job or procedure aborts and determines a course of action to correct the error
- Develops, coordinates and implements plans to test business and functional processes during system development and quality assurance testing
Team Lead, Collections Department
CHEVY CHASE BANK
08.2003 - 10.2007
- Manage and coordinate activities of up to 15 employees who handle delinquent automobile loans
- Audit and maintain over 10,000 delinquent accounts weekly using CACS and Magellan
- Collect, manage, and provide resolutions for the Small Balances and Matured Loans department
- Research and resolve payment disputes, which have or may result in delinquent balances
- Monitor, review and evaluate collection trends and make recommendations to control delinquency
- Review Collection Reports to ascertain status of outstanding balances and to evaluate effectiveness of current collection policies and procedures
- Assess and process write-offs, charge-offs, skip tracing and repossession/recovery of the accounts
Programmer/ Business Analyst
CGI/AMS (formerly American Management Systems Inc.)
06.1997 - 07.2002
- Debugged and coded application programs related to the ADVANTAGE Financial Software using TSO/ISPF, COBOL, JCL, XPEDITOR and CICS
- Utilized Lotus Notes to plan, develop and update Test Scripts and to document Defect Tracking and Script execution
- Conducted formalized testing by recording exceptions and test conditions related to specific functionality in MVS/OS2, UNIX, and DB2 environments
- Maintained 11 regional CICS environments and distributed a Report monthly to Internal groups with updates about available application Databases and Product upgrades
- Participated in new Product design, development, and review meetings to ensure quality and integrity of all new and revised products
- Leveraged knowledge by preparing and leading quarterly Knowledge Management training sessions related to the financial application which allowed new hires to gain an in-depth understanding of the application
Cincinnati Financial Systems/ Illinois Office of the Comptroller
07.1997 - 07.1998
- Updated and tested more than 75 Baseline modules using TSO/ISPF, COBOL and JCL
- Developed and reviewed conversion, implementation system test plans
- Executed, monitored, and upgraded the nightly and monthly cycle processes in MVS and UNIX environments to ensure the efficiency and consistency of the product
- Researched, fixed, and documented approximately 40 financial software defects
- Completed Y2K compliance testing of the upgraded software in the MVS environment
- Reviewed functionality of over 30 custom specifications to ensure that standards adhered to GAAP principles
- Completed approximately 50 modifications to Baseline code based on changes specified by the Client
- Processed and reviewed the nightly cycle JCL testing procedures to ensure the product’s reliability
Education
MBA -
University of Maryland, College Park
College Park, MD05.2017
Skills
- ERP
- Business Process
- Business Intelligence
- SME Finance and Accounting
- Product Support
- SDLC
- Regression Testing
Timeline
Coordinator, Sr Systems Analyst
Prince William County Public Schools
10.2005 - Current
Team Lead, Collections Department
CHEVY CHASE BANK
08.2003 - 10.2007
Cincinnati Financial Systems/ Illinois Office of the Comptroller
07.1997 - 07.1998
Programmer/ Business Analyst
CGI/AMS (formerly American Management Systems Inc.)
06.1997 - 07.2002
MBA -
University of Maryland, College Park
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