Summary
Work History
Overview
Education
Skills
Timeline
Certification
References
CustomerServiceRepresentative
Nicolas Limon

Nicolas Limon

Arlington,VA

Summary

Skilled Technical Support Intern with background in diagnosing software and hardware issues, providing customer support, and maintaining IT equipment. Strengths include strong problem-solving skills, ability to work under pressure, and proficiency in various IT tools and software. Previous roles involved troubleshooting technical problems, improving user interface experience, and contributing towards team efforts to exceed customer satisfaction targets.

Work History

Technical Support Intern

Prince William County Public Schools
Manassas, VA
06.2024 - Current
  • Installed operating systems, applications, networks, printers, scanners, routers, properly installing cables, operating systems or software, as required by staff, teachers, and students.
  • Created detailed documentation of customer interactions and problem resolution steps using Zendesk.
  • Manage and secure Apple and iOS devices using Jamf management software.
  • Collaborated with other departments within the organization on projects related to technical support operations.
  • Performed system maintenance tasks such as installing updates, patches, and drivers.
  • Evaluated existing processes and procedures for effectiveness and made recommendations for improvement where needed.
  • Provided guidance and assistance to less experienced team members when needed.
  • Assisted in troubleshooting hardware, software, and technical support issues for customers.
  • Copied and filed and records.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Computer Lab Assistant

Northern Virginia Community College - Annandale Campus
Alexandria, VA
02.2024 - 06.2024
  • Performed daily maintenance tasks such as patching, cleaning and oversaw daily performance.
  • Created detailed documentation for specific procedures related to operations within the lab.
  • Monitored usage of computers to ensure proper use by patrons.
  • Collaborated with IT staff members on projects related to system upgrades or implementations.
  • Assisted patrons with troubleshooting computer and software problems and responded promptly to all inquiries or concerns.
  • Provided information on the use of computers, hardware, and applications, as well as email support to patrons, staff, and students.
  • Provided support for audio and visual equipment used in presentations within the lab.
  • Installed and configured printers and other peripherals in the lab.
  • Troubleshot computer hardware malfunctions and replaced defective components as necessary.
  • Performed basic repairs on broken keyboards, mice, monitors.
  • Implemented software updates and upgrades when needed.
  • Maintained inventory of supplies for the computer lab.
  • Resolved technical issues related to network connections and internet access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Welder

Rick's Custom Welding
Flint Hi, Vir
09.2022 - 02.2023
  • Set up welding machines based on the job at hand.
  • Inspected completed work for conformance to specifications using various instruments.
  • Repaired broken or cracked parts using cutting torches and welding equipment.
  • Determined appropriate filler metal type based on joint design and material being joined together.
  • Troubleshot problems related to welds including porosity issues caused by improper shielding gas flow rates.
  • Communicated effectively with supervisors regarding progress updates on assigned tasks.
  • Fabricated and welded components to assemble structural forms, such as machinery frames, tanks, pressure vessels, and furnace shells.
  • Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
  • Performed preventative maintenance on welding tools and equipment.
  • Maintained a clean working environment by removing scrap metal from work areas.
  • Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
  • Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
  • Gathered required materials for each project in order to meet production deadlines.
  • Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.

Technician

Atlantic Biomedical
Baltimore, Mar
03.2022 - 08.2022
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Operated specialized diagnostic tools used to identify system faults.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Utilized hand tools to properly splice cables.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Kept records of parts and equipment used in projects to update inventory.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects, and for preventive and emergency maintenance.
  • Communicated with distributors to acquire necessary equipment for projects.

Shop Assistant

Custom Canvas Alaska
Fairbanks, Alas
04.2021 - 06.2021
  • Assisted in fabrication jobs.
  • Fabricated metal structures through cutting, bending, and shaping processes.
  • Applied accurate techniques to alter metal from existing buildings.
  • Modified boats to accommodate frame installation.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Helped shop personnel complete assignments.

Maintenance Mechanic and Plumber

Inova Hospital System
Fairf, Vir
01.2020 - 11.2020
  • Monitored and maintained integrity of plumbing and gas infrastructure overnight.
  • Handled maintenance requests in patient rooms and common areas to ensure timely resolution.
  • Performed electrical work, like 277v ballasts and converting low voltage relays.
  • Conducted maintenance and repair for heating, cooling, and boiler systems.
  • Executed regular upkeep activities on a daily and monthly basis.
  • Responded quickly to emergency maintenance requests in order to minimize downtime.
  • Conducted periodic inspections of machine components for wear or damage.

Overview

5
5
years of professional experience
1
1
Certificate

Education

Associate of Applied Science - Cybersecurity

Northern Virginia Community College
Annandale, VA

Skills

  • Hardware configuration
  • Software installation
  • Ticket management
  • System administration
  • Network support
  • Troubleshooting methods
  • Customer support

Timeline

Technical Support Intern

Prince William County Public Schools
06.2024 - Current

Computer Lab Assistant

Northern Virginia Community College - Annandale Campus
02.2024 - 06.2024

Welder

Rick's Custom Welding
09.2022 - 02.2023

Technician

Atlantic Biomedical
03.2022 - 08.2022

Shop Assistant

Custom Canvas Alaska
04.2021 - 06.2021

Maintenance Mechanic and Plumber

Inova Hospital System
01.2020 - 11.2020

Associate of Applied Science - Cybersecurity

Northern Virginia Community College

Certification

  • American Welding Society (AWS) ASME SEC.-IX SMAW
  • American Welding Society (AWS) AWS D1.1, in all positions

References

References available upon request.

Similar Profiles

  • Megan Bohabot

    Megan BohabotMegan Bohabot

    Head Varsity Swim and Dive Coach Woodbridge HS at Prince William County Public SchoolsHead Varsity Swim and Dive Coach Woodbridge HS at Prince William County Public Schools

  • Laura Cooper

    Laura CooperLaura Cooper

    Elementary Classroom Teacher at PRINCE WILLIAM COUNTY PUBLIC SCHOOLSElementary Classroom Teacher at PRINCE WILLIAM COUNTY PUBLIC SCHOOLS

  • Joscelin Mafaldo Diaz

    Joscelin Mafaldo DiazJoscelin Mafaldo Diaz

    Learning Disability Teacher Assistant at Prince William County Public SchoolsLearning Disability Teacher Assistant at Prince William County Public Schools

  • Tracy Lou

    Tracy LouTracy Lou

    Mathematics Teacher at Prince William County Public SchoolsMathematics Teacher at Prince William County Public Schools

  • Nicholas Campbell

    Nicholas CampbellNicholas Campbell

    Head of Sales and Marketing at UniFiHead of Sales and Marketing at UniFi

CREATE PROFILE
Nicolas Limon