Caron M. McClain-Brown
Baltimore,MD
Summary
Accomplished and energetic Sr. Medicaid Enrollment Specialist with a solid history of achievements within HCAM. Motivated leader with strong organizational and prioritization abilities. My areas of expertise include customer service, supervisory, computer, and communication skills.
Qualified SR. Medicaid Enrollment Specialist with background in facilitating seamless enrollment processes. Proven success in streamlining documentation and improving student onboarding experiences. Demonstrated expertise in database management and customer relationship skills.
Overview
21
21
years of professional experience
Work History
Sr. Medicaid Enrollment Specialist
Health Care Access Maryland
07.2016 - Current
- Assist consumers in applying for Medicaid insurance and refer consumers to HCAM Connector team or other local agencies as needed.
- Provides consumers with system navigation assistance and Health Choice Information.
- Accepts and processes all VCL items related to applications in MHC.
- Resolves issues from various state reports and MHC worker queue.
- Upload documents into MHC.
- Data entry within various systems.
- Investigates and resolves consumer issues.
- Tracks monthly productivity.
- Completes referrals and CTAD requests from internal and external partners.
- Process 1184 newborn within MHC
- Check voice mail, answers phones, and return calls within 24 hours.
- Utilization of special subject matter expertise.
- Perform other duties as needed.
- Train new employees
- Train current employees on new and updated policies and procedures
- Shadow Eligibility staff for 1-on-1 training
- Help Eligibility Specialist staff solve problems
- Work with clients directly either in-person, over the phone, or through email to answer their questions and address any enrollment concerns
- Handle administrative tasks related to recording consumer information and gathering data
- Perform any other duties as needed
Short Sale Training Manager
Chase Mortgage
05.2009 - 06.2014
- On Boarding new employees
- Assessing training needs
- Conducting employee training
- Delivering training sessions
- Auditing Short sales
- Ensuring Compliance and Regulations and Policies
Short Sale Team Lead
Chase Mortgage
09.2004 - 05.2009
- Overseeing a team of 13
- Setting Goals and ensuring the goals are completed
- Monitoring the team’s performance
- Coordination and communication
- Problem solving
- Time management and organization skills
- Daily operations
- Ensuring compliance and company policies
Education
GED -
Fredrick Douglas High School
Baltimore, MDJames J. Ferris High School
Jersey City, NJSkills
- Management/Supervisor
- Health Care Management
- Quality Improvement
- Data Base Entry
- Customer Service Relations
- Team Building
- Training
- Problem Solving
- Policy and Procedure
- Mathematics skills
- Data entry skills
Accomplishments
- Certificate of Completion of Fundamentals of Supervision and Management – 11/18/2022
- Certificate of Completion of Leadership – 1/4/2023
- Certificate of Completion of Fundamentals of Supervisions and Management II – 3/27/2023
- Certificate of Completion of Administrative Medical Assistant – 5/24/2023
- Certificate of Completion of Managing Customer Service - 8/22/2023
- Certificate of Managing Remote Teams – 12/26/2023
Certification
- CES - Certified Enrollment Specialist
- FUNDERMENTALS OF SUPERVISION AND MANAGEMENT CERTIFICATE - 11/18/2022
- LEADERSHIP CERTIFICATE - 1/4/2023
- FUNDERMENTAL OF SUPERVISION AND MANAGEMENT II CERTIFICATE- 3/27/2023
- AMA - ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE - 5/24/2023
- MANAGING CUSTOMER SERVICE CERTIFICATE - 8/22/2023
Timeline
Sr. Medicaid Enrollment Specialist
Health Care Access Maryland
07.2016 - Current
Short Sale Training Manager
Chase Mortgage
05.2009 - 06.2014
Short Sale Team Lead
Chase Mortgage
09.2004 - 05.2009
GED -
Fredrick Douglas High School
James J. Ferris High School