Carra Liwanag
Burbank,CA
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 3 years of customer service training and dedication to the veterinary industry. Committed to learning new tasks and considered highly motivated employee.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant/Receptionist Clerk
Animal Urgent Care
Burbank, United States
08.2021 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Confirmed appointments, communicated with clients and updated client records.
Veterinary Assistant
Vetco Clinics Affordable Pet Healthcare
Porter Ranch, CA
05.2021 - 07.2021
- Answered pet owner's animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas and immunization equipment to prevent diseases and control odors.
- Assisted veterinarian during immunologic, medical, and diagnostic procedures.
Customer Service Representative
Pro Golf Seattle
Seattle, WA
06.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 50 customer calls per day.
- Assisted customers with shipping, special order requests, and returns and exchanges of products.
Student Office Assistant
UW Disability Resources For Students Office
Seattle, WA
10.2018 - 02.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to appropriate coordinators.
- Produced high-quality documents and spreadsheets for internal and customer-facing needs using Microsoft Office.
- Maintained clean reception area to promote positive, professional environment for all students and faculty.
Student Assistant
University Of Washington Local Point
Seattle, WA
06.2016 - 05.2018
- Served 400+ students at on campus dining hall.
- Learned to anticipate the customer's needs and manage multiple tasks.
Senior Volunteer
PAWS Lynnwood
Seattle, WA
05.2018 - 11.2018
- Cared for injured wildlife by preparing meals, feeding, and cleaning enclosures.
- Learned patience and compassion when dealing with wounded wildlife.
Education
Associate of Science - Veterinary Technology
Platt College
Alhambra, CA01.2023
Bachelor of Science - Oceanography
University of Washington
Seattle, WA12.2019
Skills
- Strong customer services skills
- Medication Administration
- Small/Medium Animal Handling
- Capable communication - Multi-line phone proficiency
- Office administration - Appointment setting & Filing and data archiving
- MS Office
Reference Information
Joshua Navarro
Manager - Vetco Clinics
(941)313-1547
Joshua.Navarro@petco.com
...
Justin Morrison
Manager - Pro Golf Discount
(425)876-9166
justin@golfdiscount.com
...
Dominic Evans
Classroom Services Manager
(206)685-8878
devans13@uw.edu
...
Erika Earp
Program Assistant, Local Point
(206)543-0200
eearp@uw.edu
Timeline
Veterinary Assistant/Receptionist Clerk
Animal Urgent Care
08.2021 - Current
Veterinary Assistant
Vetco Clinics Affordable Pet Healthcare
05.2021 - 07.2021
Customer Service Representative
Pro Golf Seattle
06.2020 - 03.2021
Student Office Assistant
UW Disability Resources For Students Office
10.2018 - 02.2020
Senior Volunteer
PAWS Lynnwood
05.2018 - 11.2018
Student Assistant
University Of Washington Local Point
06.2016 - 05.2018
Associate of Science - Veterinary Technology
Platt College
Bachelor of Science - Oceanography
University of Washington