Carrera Jones
Henderson,NV
Summary
Dedicated Customer oriented worker providing exceptional customer service through active listening and problem solving.I have over 20 years experience providing customer care in a variety of job settings.
Overview
23
23
years of professional experience
Work History
Warehouse Worker
Amazon
Henderson, NV
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Performed general housekeeping and cleaning tasks
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands
- Received and processed warehouse orders using handheld scanner
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
Salon Licensed Cosmetologist
Styles By Carrera
Fairfield, CA
05.2007 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients
- Educated customers on products to maximize benefits
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Answer phones
- Scheduled appointments for customers over the phone
- Enter customer's information into computer system.
- Opening and closing procedures
- Bank deposits
- Handled cash and credit card payments
Certified Medical Assistant
Sutter Health
Vallejo, CA
04.2020 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Performed medical records management, including filing, organizing and scanning documents.
- Answer multi-line phones
- Scheduled appointments for patients
- Performed over the phone triage for patients
- Enter patient's information into medical records.
In Home Care Worker
IHSS Adult Services Program
Bay Area, CA
02.2012 - 09.2015
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing
- Enhanced patient well-being by providing personalized care and support tailored to individual needs
- Planned, prepared, and served meals and snacks according to prescribed diets
- Ran errands for patients, did shopping, and picked up other necessities
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Call Center Representative/Technical Customer Support Specialist
Tickets.com
Concord, California
01.2002 - 05.2005
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Certification - Clinical Medical Assistant
Intercoast Colleges
01.2019
Certificate of Completion - Cosmetology
Solano Community College
05.2007
High School Diploma -
Richmond High School
01.1997
Skills
- Punctual
- Quick Learner
- Data Entry
- Medical terminology knowledge
- Customer Service
- Answer phones
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Call Center Operations
- Credit card payment processing
- Documentation
- Filing
- Adaptive team player
- Order Fulfillment
- Microsoft Office Suite
Timeline
Warehouse Worker
Amazon
10.2023 - Current
Certified Medical Assistant
Sutter Health
04.2020 - 08.2022
In Home Care Worker
IHSS Adult Services Program
02.2012 - 09.2015
Salon Licensed Cosmetologist
Styles By Carrera
05.2007 - Current
Call Center Representative/Technical Customer Support Specialist
Tickets.com
01.2002 - 05.2005
Certification - Clinical Medical Assistant
Intercoast Colleges
Certificate of Completion - Cosmetology
Solano Community College
High School Diploma -
Richmond High School