Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carri Archie

Farmerville,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Support Representative

AT&T
09.2020 - Current
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Customer Service Chat Representative

Aptive Environmental
06.2016 - 09.2020
  • Provided customers with product and service information.
  • Responded to customer inquiries through chat in a timely and accurate manner.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Healthcare Customer Service Representative

Arbor Lake Skilled Nursing And Rehabilitation Center
Farmerville
05.2011 - 06.2016
  • Scheduled appointments for patients using the electronic health records system.
  • Strengthened customer retention by offering discount options.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Bachelor of Science - Nursing

Grambling State University
Grambling, LA
11-2016

High School Diploma -

Farmerville High School
Farmerville, LA
05-2007

Skills

  • Service support
  • Desktop support
  • Application support
  • Data Recovery
  • Software diagnosis
  • User Support
  • promoted to customer service manager

Certification

  • leadership essentials certificate
  • customer service representative certificate
  • microsoft office specialist (MOS)

Timeline

Technical Support Representative

AT&T
09.2020 - Current

Customer Service Chat Representative

Aptive Environmental
06.2016 - 09.2020

Healthcare Customer Service Representative

Arbor Lake Skilled Nursing And Rehabilitation Center
05.2011 - 06.2016

Bachelor of Science - Nursing

Grambling State University

High School Diploma -

Farmerville High School

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Carri Archie