Carri Friedel
Bloomington,IL
Summary
Results-driven operations specialist with over five years of experience in quality assurance and operational tasks. Known for strong critical thinking and time management skills, effectively contributing to team efforts that enhance workflow and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Specialist
State Farm
Bloomington, IL
11.2019 - Current
- Conducted routine quality checks to maintain compliance with state guidelines.
- Identified needs of customers promptly and efficiently.
- Participated in team meetings, contributing ideas for process improvements.
- Utilized software and tools to automate and improve operational processes.
- Managed daily operational tasks to ensure accuracy.
Mortgage Loan Processor
State Farm
Bloomington, IL
08.2014 - 11.2019
- Reviewed loan applications for completeness and compliance with regulations.
- Coordinated with borrowers to gather necessary documentation for processing.
- Evaluated credit reports to determine borrower eligibility for mortgage products.
Education
Bachelor's Degree - Business Administration
Webster University
St. Louis, MO12-2007
Skills
- Quality assurance
- Documentation coordination
- Critical thinking
- Time management
- Cross-functional communication
- Operational efficiency
- Adaptability and flexibility
- Process improvement
- Problem-solving abilities
- Professionalism
Timeline
Operations Specialist
State Farm
11.2019 - Current
Mortgage Loan Processor
State Farm
08.2014 - 11.2019
Bachelor's Degree - Business Administration
Webster University