TIMOTHY MCCARTHY
Appleton,WI
Summary
Finance undergraduate with hands-on experience in quality control, production support, and operations coordination. Brings financial analysis, process improvement, report preparation, customer service, and team supervision experience to roles that value accuracy, communication, and steady day-to-day support.
Overview
2027
2027
years of professional experience
Work History
Operations Specialist
Lexington Management
11.2025 - Current
- Prepared operational reports for Lexington Management teams to facilitate informed decision-making.
- Resolved operational issues quickly to reduce disruption to business activities.
- Communicated with tenants regarding property issues to enhance satisfaction and resolve concerns efficiently.
- Tracked maintenance requests in Lexington Management service records to ensure timely resolution.
Assistant Department Manager
Menards
04.2025 - 11.2025
- Supervised sales floor operations in Menards home improvement department.
- Coordinated daily operations within the department.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Provided guidance and mentoring to department staff members.
- Monitored inventory levels and restocked department shelves.
- Resolved customer questions on building materials and store policies.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Performed administrative duties such as filing paperwork or creating spreadsheets.
Quality Inspector and Shift Finish End Supervisor
Sonoco
Sumner, WA
12.2021 - 03.2024
- Supervised team members to maintain safety and meet production and quality standards.
- Measured product samples using calipers, gauges, and micrometers.
- Isolated nonconforming materials for inspection and corrective measures.
- Inspected packaging materials for defects, color, and dimension compliance at Sonoco.
- Ensure product meets or exceeds customer specifications.
- Documented inspection results in quality records and shift reports.
- Communicated defects and process concerns to production and quality teams to facilitate timely resolutions.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Recommended corrective actions that led to a reduction in product defects.
Production Labor Experience
Sonoco
Sumner, WA
05.2007 - 12.2021
- Information Technology, Led teams to foster collaboration and achieve objectives., Facilitated team discussions to enhance project outcomes., Prioritized tasks to meet deadlines effectively.
- Coordinated with cross-functional teams to align efforts and meet project objectives.
- Supported colleagues by providing guidance, fostering a collaborative work environment.
- Prioritized tasks to meet deadlines effectively.
- Completed day-to-day duties accurately and efficiently.
Military Veteran
Washington, Arkansas
- Resolved service desk tickets for hardware, software, and access issues
- Escalated complex issues to senior IT teams with accurate details
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Guided employees through remote support and basic troubleshooting steps
- Assisted users with password resets, account unlocks, and login problems
- Monitored open tickets and followed company service desk procedures
- Logged incidents in ticketing system using clear company support notes
Education
Bachelor's Degree, Business Degree - Finance
Southern New Hampshire University
Manchester, NH10-2024
Certificate - Employee Management
Alison Online Course
01-2024
Skills
- Process Improvement
- Quality Assurance
- Process Quality Control
- Report preparation
- Inventory control
- Vendor Scheduling
- Financial Analysis
- Risk Management
- Risk mitigation
- Microsoft Excel
- Customer Service Experience
- Issue Resolution
- Problem solving
- Attention to detail
- Time management
- Communication skills
- Team leadership
- Team supervision
- Teamwork and collaboration
- Critical Thinking
- Analytical skills
- Process documentation
- Service Request Management
- Facility Management
- Quality assurance
- Problem-solving
- Problem-solving
CAREER HIGHLIGHTS
- Bachelor's degree in finance
- Paper Manufacturing Experience/ Quality Control / Shift Finish End Supervisor
- Leadership Skills gained from Military Experience
- Assistant Department Manager at Menards
Timeline
Operations Specialist
Lexington Management
11.2025 - Current
Assistant Department Manager
Menards
04.2025 - 11.2025
Quality Inspector and Shift Finish End Supervisor
Sonoco
12.2021 - 03.2024
Production Labor Experience
Sonoco
05.2007 - 12.2021
Military Veteran
Bachelor's Degree, Business Degree - Finance
Southern New Hampshire University
Certificate - Employee Management
Alison Online Course